Senior Manager, Customer Engagement Platforms

bristolmyerssquibb· 0434 BMS Japan
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📍 Otemachi-JPFull time

About this role

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.


Position Summary

  • To deliver more innovative medicines to patients is our mission for Bristol Myers Squibb Japan. To achieve this mission, it is essential for us to evolve our commercial model to effectively launch new brands successfully and engage customers even under complex and competitive market situation. 

  • The primary role is responsible for supporting the transformation in the sales team through Enhancement of Veeva CRM itself and Enhancement of CE^3 leverage data capabilities such as Veeva CRM. Another key role is leading and managing AI transformation initiatives to advance Veeva CRM and CE^3. Furthermore, to achieve this, this role leads change management for the sales team regarding information gathering and data input into Veeva CRM. Based on feedback from the sales team, he/she needs to configure input fields that will be more useful through CE^3 enhancements and also improve input efficiency. This involves working closely with cross-functional teams in Japan and WW, including the AIA, IT, Customer Engagement Platforms, Sales Force Excellence, WS, Omnichannel Strategist, Brand team, Sales team, Commercialization Learning, Commercial Legal & Compliance.
  • This role is responsible for supporting the transformation in the sales team and CE^3, which is an important element of transformation, through data capabilities. From the perspective of data capabilities, it is necessary to make various proposals to the SFE, CEP, and sales team, and to accelerate the implementation of transformation to lead the business to success. Deep knowledge and understanding of the strategic business goals and priorities will be required together with effective cross-functional collaboration.

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.


Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.


Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.


For roles based in Los Angeles County only:  If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/


Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.


Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at TAEnablement@bms.com with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.



R1605512 : Senior Manager, Customer Engagement Platforms

Frequently Asked Questions

Is the salary disclosed for the Senior Manager, Customer Engagement Platforms position at bristolmyerssquibb?
The salary for this Senior Manager, Customer Engagement Platforms role at bristolmyerssquibb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Manager, Customer Engagement Platforms position at bristolmyerssquibb located?
This Senior Manager, Customer Engagement Platforms role at bristolmyerssquibb is based in Otemachi-JP. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Manager, Customer Engagement Platforms role at bristolmyerssquibb full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Manager, Customer Engagement Platforms role in the 0434 BMS Japan department at bristolmyerssquibb.
Which team or department does the Senior Manager, Customer Engagement Platforms at bristolmyerssquibb belong to?
This Senior Manager, Customer Engagement Platforms position is part of the 0434 BMS Japan department at bristolmyerssquibb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Manager, Customer Engagement Platforms position at bristolmyerssquibb?
Click the "Apply Now" button on this page. You will be redirected to bristolmyerssquibb's official application portal hosted on workday where you can submit your application directly.
When was the Senior Manager, Customer Engagement Platforms job at bristolmyerssquibb posted?
This Senior Manager, Customer Engagement Platforms position at bristolmyerssquibb was posted on Sep 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Manager, Customer Engagement Platforms
bristolmyerssquibb
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