Senior Manager, Commercial Operations, Surgical Vision APAC

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Enterprise Management

Job Sub Function:

Commercial Management

Job Category:

People Leader

All Job Posting Locations:

Singapore, Singapore

Job Description:

You are a strategic and data-driven leader who thrives in a dynamic regional environment. You are passionate about translating insights into action, building high-performing teams, and enabling commercial organizations to achieve sustainable growth through innovation, analytics, and operational excellence. Senior Manager, Commercial Operations, Surgical Vision APAC.

About Vision

Fueled by innovation at the intersection of biology and technology, Johnson & Johnson Vision is developing the next generation of smarter, less invasive, and more personalized vision solutions.

Our Vision team is reimagining how eye health is protected, corrected, and enhanced across every stage of life. By combining science, technology, data, and human insight, we help eye care professionals and patients achieve better outcomes and healthier sight for life.

Position Summary

We are seeking a Senior Manager, Commercial Operations, Surgical Vision APAC to lead and advance regional commercial excellence capabilities across Asia Pacific. Reporting to the Head of Strategic Capability & Strategy, Surgical Vision APAC, this role will drive strategic initiatives in Data & Analytics, Sales Force Effectiveness (SFE), CRM, Commercial Operations, and Consignment Management to accelerate business growth, market share gains, and operational excellence.

The successful candidate will partner closely with commercial and cross-functional leaders to deliver actionable business insights, optimize sales performance, enhance customer engagement, and build scalable commercial capabilities across the region. This role will also lead a regional team and foster a culture of innovation, continuous improvement, and capability development.

Key Responsibilities

• Lead APAC commercial excellence initiatives spanning Data & Analytics, Sales Force Effectiveness, CRM, Consignment Management, and Commercial Operations.

• Develop advanced business intelligence and analytics capabilities to identify growth opportunities, monitor key business metrics, and support strategic decision-making.

• Deliver actionable insights through sales analytics, market intelligence, performance dashboards, and commercial reporting.

• Drive SFE programs including territory optimization, incentive design, sales performance management, and distributor effectiveness.

• Own regional CRM strategy and governance to enhance customer engagement, sales execution, and data quality.

• Partner with commercial, marketing, finance, and other cross-functional teams to support strategic initiatives, business planning, and market expansion opportunities.

• Lead process improvement and digital transformation initiatives that improve operational efficiency and sales productivity.

• Oversee sales operations processes, tools, reporting, and performance management across APAC markets.

• Manage regional business case development and strategic projects as required.

• Provide leadership for regional Professional and Commercial Education programs.

• Lead, coach, and develop a high-performing regional team.

Qualifications

Required Education

• Bachelor's Degree or equivalent required.

Required Experience

• Strong experience in Commercial Excellence, Sales Operations, Business Analytics, or Commercial Strategy.

• Minimum 5 years of people leadership experience.

Preferred Skills & Capabilities

• Business analytics, data strategy, visualization, and performance management.

• Sales Force Effectiveness (segmentation, incentive planning, SFE KPIs, Account targetting).

• Commercial operations and business process improvement.

• Implementation of commercial systems and digital platforms (e.g., Salesforce CRM, Data Lake, Business Objects, Consignment Management solutions).

• Strong project management, stakeholder management, and influencing skills.

• Excellent communication and presentation skills with the ability to engage senior leadership.

What You'll Bring

You are a strategic and data-driven leader who thrives in a dynamic regional environment. You are passionate about translating insights into action, building high-performing teams, and enabling commercial organizations to achieve sustainable growth through innovation, analytics, and operational excellence.

 

 

Required Skills:

 

 

Preferred Skills:

Account Management, Business Model Innovation, Client Management, Commercial Awareness, Commercial Laws, Commercial Management, Corporate Management, Customer Effort Score, Customer Retentions, Developing Others, Efficiency Analysis, Inclusive Leadership, Leadership, Mentorship, Negotiation, Operational Excellence, Pricing Strategies, Professional Ethics, Stakeholder Engagement