Senior Manager – Business & Commercial Intelligence
nreach· Product Management
About this role
About the Role
Xoxoday processes millions of transactions every year — across APIs, digital gift cards, rewards, payments, ecommerce storefronts, and global merchant partners. This role owns the intelligence layer behind that scale: making sure pricing, margins, catalog data, payment flows, settlement, and transaction success rates stay accurate, healthy, and continuously improving.
This is not a reporting or dashboard role. You'll work directly with Product, Finance, and the CXO office to catch issues before customers do, and turn data into measurable business outcomes.
What You'll Own
Transaction Intelligence
Understand the complete lifecycle of every transaction type on the platform — API orders, ecommerce storefront orders, gift cards, rewards redemption, payment gateway transactions, refunds, cancellations, settlement, and vendor fulfilment. Identify where and why transactions fail, and drive fixes.
Commerce Analytics
Continuously monitor transaction success rates, payment failures, and performance by vendor, merchant, category, country, currency, and partner. Convert patterns into insights that improve customer experience and profitability.
Pricing & Margin Intelligence
Own commercial visibility across the catalog — merchant margins, pricing inconsistencies, discount leakage, FX impact, and profitability trends. Recommend pricing and sourcing improvements.
Revenue Assurance
Track down revenue leakage from incorrect pricing, wrong commissions, settlement issues, catalog errors, data inconsistencies, workflow gaps, system defects, or operational misses — and stay on each issue with Product and Finance until it's permanently closed.
Catalog Intelligence
Keep the catalog commercially healthy: flag incorrect pricing, duplicate SKUs, invalid denominations, expired products, incorrect tax treatment, currency mismatches, and merchant onboarding gaps.
Business Controls
Build validations across critical transaction journeys to proactively catch anomalies, fraud patterns, margin erosion, vendor issues, and customer-impacting defects.
AI-driven Analytics
Use AI to detect anomalies, surface hidden trends, automate repetitive analysis, and accelerate investigations — building monitoring that scales beyond manual review.
What We're Looking For
- 4–10 years in FinTech, Ecommerce, Payments, or Marketplace businesses
- Strong grasp of transaction-heavy platforms and commercial mechanics
- Comfortable working with millions of transaction records
- Genuinely curious — the kind of person who can't leave an unexplained metric alone
- Able to translate data into product and operational action, not just insight
- Strong SQL and Excel; Python is a plus
- Experience with BI tools like Looker, Tableau, or Power BI
- Hands-on with modern AI tools for analytics and productivity
You'll Love This Role If You
- Enjoy finding hidden revenue leakage
- Like solving complex, ambiguous business puzzles
- Get satisfaction from improving margins through data
- Want to understand how commerce systems work end-to-end
- Prefer working directly with Product Heads, Finance, and leadership
- Would rather drive action than produce reports
What Success Looks Like in Year One
- End-to-end visibility across the transaction lifecycle
- Measurable improvement in transaction success rates
- Fewer pricing and catalog errors
- Stronger payment and settlement controls
- Identified and eliminated revenue leakage
- Improved merchant profitability
- Automated monitoring in place for key commerce health metrics
- Recognized as the go-to source for commercial insight across the org
Frequently Asked Questions
Is the salary disclosed for the Senior Manager – Business & Commercial Intelligence position at nreach?
The salary for this Senior Manager – Business & Commercial Intelligence role at nreach is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Manager – Business & Commercial Intelligence position at nreach located?
This Senior Manager – Business & Commercial Intelligence role at nreach is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Manager – Business & Commercial Intelligence role at nreach full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Senior Manager – Business & Commercial Intelligence role in the Product Management department at nreach.
Which team or department does the Senior Manager – Business & Commercial Intelligence at nreach belong to?
This Senior Manager – Business & Commercial Intelligence position is part of the Product Management department at nreach. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Manager – Business & Commercial Intelligence position at nreach?
Click the "Apply Now" button on this page. You will be redirected to nreach's official application portal hosted on keka where you can submit your application directly.
When was the Senior Manager – Business & Commercial Intelligence job at nreach posted?
This Senior Manager – Business & Commercial Intelligence position at nreach was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Manager – Business & Commercial Intelligence
nreach
You'll be redirected to nreach's official application page on keka.