Senior Director Donor Recruitment Field Operations

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Job Description:

Salary: $112,112.00 to $167,600.00

Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location

As a Sr. Director, Market Turnaround & Growth (Sr Director, Donor Recruitment - Field Operations), your impact is vital. You will serve as a strategic field partner focused on accelerating growth, improving performance, and strengthening donor recruitment operations in emerging, underperforming, and high-opportunity markets. Through frequent national travel of up to 50%, you will assess market conditions, identify operational gaps, and develop actionable turnaround strategies that drive sustainable donor growth, account retention, new business development, and achievement of collection goals.

Success in this role requires a unique blend of strong business acumen, critical thinking, and a demonstrated ability to lead measurable market transformations. You will serve as a strategic partner to regional leadership, entering markets with challenges or growth opportunities to assess operational performance and implement targeted improvement strategies. Through coaching, leadership training, process reinforcement, and strategic planning, you will help leaders strengthen team performance, improve accountability, grow key customer relationships, expand business opportunities, and achieve sustainable growth. The ideal candidate is comfortable being uncomfortable, thriving in environments where success requires adaptability, resilience, influence, and the ability to create clarity and action amid complexity.

What to Expect:

Our total rewards package will support you, your family, and your future with:

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement savings with 5% company match
• Tuition assistance and professional development opportunities
• Employee assistance and wellness resources
• A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits
• Health savings and flexible spending accounts
• Employee recognition and service award programs
• Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers

As a Sr. Director, Market Turnaround & Growth (Donor Recruitment), you will:

• Lead strategic turnaround and growth initiatives in emerging, underperforming, and high-opportunity donor recruitment markets.
• Conduct in-market assessments to identify operational challenges, process opportunities, and market growth potential.
• Develop and execute actionable performance improvement plans that support sustainable donor growth and achievement of collection goals.
• Partner with Executive Directors, Donor Recruitment leaders, and regional leadership to drive market recovery, growth, and long-term success.
• Coach and develop Donor Recruitment Managers and field leaders to strengthen leadership capabilities, accountability, and team performance.
• Identify training opportunities and implement leadership development strategies that elevate organizational effectiveness.
• Support teams in retaining key sponsor relationships, re-engaging, lapsed accounts, and securing new business opportunities.
• Analyze market trends, donor recruitment performance, and operational metrics to identify root causes and recommend solutions.
• Lead both short-term interventions and longer-term strategic initiatives designed to stabilize performance and accelerate growth.
• Promote adoption of donor recruitment best practices, forecasting methodologies, territory planning, and operational standards.
• Collaborate with Marketing, Donor Care, Planning & Scheduling, Operations, and other internal partners to improve efficiency and donor experience.
• Serve as a trusted advisor to regional leadership on strategic planning, change management, and performance improvement initiatives.
• Participate in enterprise-wide projects, councils, and initiatives that support organizational growth and operational excellence.
• Travel nationally up to 50% to provide hands-on support, consultation, and leadership development in assigned markets.

Requirements

Education

• Bachelor's degree or equivalent combination of education and experience required.

Experience

• Eight years related experience required.
• To include: Five years supervisory experience.
• Blood Bank experience preferred.

Skills

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must have analytical, statistical, organization, and problem-solving skills.
• Able to organize, prioritize, and execute a variable workload and multiple priorities.
• Effective oral and written business communication skills.
• Must have a participative management style, strong team development, coaching skills, and the ability to lead and motivate senior and executive-level managers.
• Ability to work in a team environment and participate as an active member of management.
• Must have proficient computer skills.
• Ability to travel (25% - 50%)

At Vitalant, you are more than a team member—you are a connector, a motivator, and a lifesaver.

If you are passionate about making a difference and thrive in a role that blends community engagement, strategic planning, and goal-oriented results—apply today and become a vital part of something greater.

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Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.