Senior CRM Data Analyst

Are you passionate about AI? 🤖

At Satori Analytics, we aim to change the world one algorithm at a time by bringing clarity to global brands through Data & AI. From cloud-based ecosystems for fintech to predictive models for airlines, our cutting-edge solutions cover the entire data lifecycle—from ingestion to AI applications.

As a fast-growing scale-up, our team of 100+ tech specialists—including Data Engineers, Data Scientists, and more—delivers innovative analytics solutions across industries like FMCG, retail, manufacturing and FSI. Join us as we lead the data revolution in South-Eastern Europe and beyond!

We are recruiting on behalf of a major telco enterprise a CRM Data Analyst to join its Enterprise Mobile team. This is a great opportunity for an analytically minded professional in the early stages of their career who wants to build deep expertise in customer value management within one of the most data-intensive environments in the Greek telecoms market.

You will be involved in the full campaign lifecycle — from audience selection and offer design to execution, monitoring, and reporting — working alongside experienced colleagues in a team that values analytical rigour, commercial curiosity, and a willingness to learn fast.

What Your Day Might Look Like:

• Design, develop, and execute below-the-line targeted campaigns — covering migration, renewal, upsell, and cross-sell — aligned with enterprise mobile commercial objectives
• Own the full campaign lifecycle — audience selection, offer definition, channel strategy, scheduling, and post-campaign evaluation
• Track and optimise campaign performance against key metrics (conversion rate, revenue uplift, NPS) and drive optimisation opportunities
• Analyse customer datasets to identify behavioural patterns, commercial opportunities, and target populations
• Build and refine customer segmentation models using analytical and data-mining tools (primarily IBM SPSS Modeller)
• Translate commercial briefs into precise data definitions and campaign audiences
• Prepare and maintain campaign performance reports and presentations for business stakeholders
• Partner with cross-functional teams (Product, Analytics, Sales, Finance, CRM), providing data and insight inputs
• Translate analytical findings into clear, decision-ready summaries

Your Superpowers🚀:

• 3+ years of experience in CRM, CVM, marketing analytics, or data analysis — ideally within telecoms or another high-complexity, data-rich industry
• Hands-on experience with analytical or data-mining tools — IBM SPSS Modeller is a strong plus
• Solid SQL and experience with CRM/campaign management platforms
• Strong grasp of customer lifecycle concepts — retention, upsell, cross-sell, churn; B2B or telecoms experience is a bonus
• A track record of turning data into commercial outcomes — you translate numbers into business stories stakeholders act on
• Analytical curiosity — you ask 'why' when looking at data and enjoy digging into what's behind a trend
• Organised and reliable — you manage your time well and follow through on commitments even when priorities shift
• Comfortable with ambiguity — you don't need everything perfectly defined before you start; you ask the right questions and figure things out
• A collaborative, team-first attitude — good communication matters as much as technical skill
• Commercial appetite — a genuine interest in how telecoms products and commercial structures work
• Degree in Statistics, Mathematics, Computer Science, Economics, Marketing, or a related analytical discipline — or equivalent practical experience
• Good command of English (written and verbal)

Perks on Perks:

• Competitive salary and hybrid work model – come hang out in our Athens office or work remotely from anywhere in European economic Area (EU, Switzerland etc.) or UK (up to 6 weeks per year).
• Training budget to level up your skills from the top tech partners in the market (Microsoft, AWS, Salesforce, Databricks etc.) – whether it’s certifications or courses, we’ve got you covered.
• Private insurance, top-tier tech gear, and the chance to work with a stellar crew.

Ready to create some data magic with us? Hit that apply button and let’s get started.