Senior Career Services Manager

Company Description

Who We Are

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.

Job Description

The Senior Career Services Manager supervises and ensures quality service delivery for Career Services programs across Brooklyn Workforce1's Hub and Satellite Centers. This position oversees Career Advisors, Intake staff, and assigned program personnel, manages career services programming, and ensures customers receive effective employment, training, and career advancement services. The Senior Career Services Manager is responsible for overseeing special initiatives, including but not limited to Financial Counseling, MODP, NYC SCION, and Employment Works, a funded program serving justice-impacted individuals through career readiness, employment, and retention services.

Duties/Responsibilities

•    Supervises Career Advisors, Intake staff, Employment Works staff, and assigned Career Services personnel across Brooklyn Workforce1 locations.
•    Oversees customer intake, assessment, career advisement, employment planning, and service delivery activities.
•    Develops and manages workshops focused on job readiness, career exploration, digital literacy, job search strategies, professional development, and employment retention.
•    Oversees Individual Training Grant (ITG) referrals, training enrollments, completion tracking, credential attainment, and post-training placement activities.
•    Ensures customers receive quality resume preparation, interview coaching, job search assistance, career pathway guidance, and barrier reduction services.
•    Oversees digital literacy initiatives, Coursera enrollments, and other skills development activities.
•    Oversees Employment Works program operations, including outreach, enrollment, career readiness services, employer engagement coordination, job placement support, and retention tracking for justice-impacted individuals.
•    Coordinates with Business Services staff to support successful employment outcomes, employer partnerships, and customer retention efforts.
•    Monitors data entry, customer records, case documentation, and program compliance to ensure accuracy and adherence to Workforce1 and funder requirements.
•    Oversees special initiatives, including Financial Counseling, MODP, NYC SCION, and other assigned programs.
•    Maintains relationships with funders, training providers, employers, community partners, and other stakeholders.
•    Manages required reports, program documentation, contract deliverables, and performance tracking.
•    Develops, motivates, coaches, and provides leadership for Career Services staff.
•    Supports continuous improvement efforts to enhance customer experience, service quality, and program effectiveness.
•    Performs other duties as assigned.
 

Qualifications

• Bachelor's Degree in Human Services, Education, Social Work, Workforce Development, Public Administration, Business Administration, or a related field.
• Minimum of 7 years of experience preferred in workforce development, career services, employment services, or related programs.
• Minimum of 5 years of supervisory experience preferred.
• Knowledge of career counseling, workforce development programs, employment services, training opportunities, and labor market trends.
• Experience managing government-funded programs and coordinating multiple workforce initiatives preferred.
• Experience working with diverse populations, including justice-impacted individuals and individuals facing barriers to employment.
• Strong organizational, leadership, project management, and communication skills.
• Ability to manage multiple priorities, meet deadlines, and lead cross-functional initiatives.
• Proficiency in Microsoft Office Suite, workforce databases, and data management systems.
• Experience with program reporting, compliance monitoring, stakeholder engagement, and contract deliverables.
• Commitment to high standards of quality, customer service, and continuous improvement.
• Familiarity with the New York City workforce development system and labor market preferred.

Additional Information

We provide:

• Competitive wages for high performance
• 11 Paid Holidays
• PTO
• Tuition reimbursement
• Guided Professional Development Plans
• Summer Fridays
• Weekly Wellness Sessions
• Medical/Vision/ Dental
• Employer Paid Life Insurance
• Employer 401k Contributions
• Employee Referral Bonus
• Employee Assistance Programs
• Company Picnics Volunteer Experiences
• Access to Free Financial Counseling
• Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.

About Us:
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.us.