Senior Associate, Client Services Operations, Operations
dbs· PT Bank DBS Indonesia
About this role
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Responsible for the correctness and completeness of the client services activities in accordance with SOP (Standard Operations Procedure), Bank Procedures, Group Guidelines ie. CSA etc and Regulatory Guidelines.
- Support Head of CS to assist in coaching and supervising all staff in Client Services.
- Ensure documents have been file systematically and original documents are only accessible to authorized staff members.
- Support Head of CS to review staff’s job description, responsibilities and performances.
- Support Head of CS to motivate, coach and train staff to build up an efficient, knowledgeable, solid teamwork and ensure improvement in competencies and build excellent performances.
- Support Head of CS to perform review of standard process model for your area half yearly (or earlier, if warranted). Review and ensure documentation of a robust BCP/DRP and test minimum once a year under DBSI plan and achieve a satisfactory result.
- Support Head of CS to Conduct formal quarterly meeting with business partners, and associated BU/SU’s to discuss quality achievements, business volumes and sales/product plans to anticipate and proactively support growth forecasts. Ensure all product launches are supported within time and cost budgets.
- Any other assignment as appointed or as requested by Head of CS.
- Manage the operational process in Client Services.
- Timely escalate of unit issue to Head of CS or higher management.
- Manage inquiries from client or other unit, liaise with respective unit, and provide support.
Requirements
- Minimum 2 years’ recognized banking experience in Operations, preferably in custody operations.
- Having knowledge regarding Custody Operations.
- Having knowledge on Capital Market and Banking Regulation.
- Having knowledge on Custody/Back Office Applications.
Location:
Jakarta Head OfficeJob:
OperationsSchedule:
RegularEmployee Status:
Full timeFrequently Asked Questions
Is the salary disclosed for the Senior Associate, Client Services Operations, Operations position at dbs?
The salary for this Senior Associate, Client Services Operations, Operations role at dbs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Associate, Client Services Operations, Operations position at dbs located?
This Senior Associate, Client Services Operations, Operations role at dbs is based in Jakarta Head Office. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Associate, Client Services Operations, Operations role at dbs full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Associate, Client Services Operations, Operations role in the PT Bank DBS Indonesia department at dbs.
Which team or department does the Senior Associate, Client Services Operations, Operations at dbs belong to?
This Senior Associate, Client Services Operations, Operations position is part of the PT Bank DBS Indonesia department at dbs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Associate, Client Services Operations, Operations position at dbs?
Click the "Apply Now" button on this page. You will be redirected to dbs's official application portal hosted on workday where you can submit your application directly.
When was the Senior Associate, Client Services Operations, Operations job at dbs posted?
This Senior Associate, Client Services Operations, Operations position at dbs was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Associate, Client Services Operations, Operations
dbs
You'll be redirected to dbs's official application page on Workday.