Senior Analyst - English, Italian, Microsoft Windows

HCLTech
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📍 Nagpur, India

About this role

Job Summary

Job Summary : Global IT Service Desk Analyst: Required Qualifications: • Bachelor’s degree preferred. • Technologies. be proficient in supporting the following technologies: o Proficient in Windows 10/11 Operating System advanced troubleshooting; o MDM and Mobile Web Apps, iOS, etc.; o General knowledge of Microsoft Intune; o Microsoft Office 365 advanced troubleshooting and license issues; o Experience with Windows Active Directory; o Virtual Private Network (“VPN”) configuration and troubleshooting; o Experience with ServiceNow or similar ticketing system; and o Experience resolving issues remotely using Remote Desktop or similar tool. • Strong customer service skills • Excellent Verbal Communication Skills • Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or self-service Ticket through 24*7 support across three shifts. • General IT knowledge / troubleshooting skills. • Demonstrates strong analytical and problem-solving skills. • Ability to work as part of a large global team, collaborating with peers to find solutions. • Ability to work at a fast pace, making decisions and working towards resolution of an issue. Preferred Qualifications: • Support Certifications desired, but not required • Knowledge in desktop and notebook hardware, operating systems and desktop software • Ready to Work from Office 100% • 24X 7 Rotational shifts • Involving Shift Leads/next level team(RDS) for any Major incident reported.

Key Responsibilities

Same as above

Skill Requirements

Same as above

Other Requirements

Same as above

Frequently Asked Questions

Is the salary disclosed for the Senior Analyst - English, Italian, Microsoft Windows position at HCLTech?
The salary for this Senior Analyst - English, Italian, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Analyst - English, Italian, Microsoft Windows position at HCLTech located?
This Senior Analyst - English, Italian, Microsoft Windows role at HCLTech is based in Nagpur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Analyst - English, Italian, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Analyst - English, Italian, Microsoft Windows job at HCLTech posted?
This Senior Analyst - English, Italian, Microsoft Windows position at HCLTech was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Analyst - English, Italian, Microsoft Windows
HCLTech
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