Senior Analyst - English, French, Microsoft Windows
About this role
Job Summary
• Exceptional written and oral communication skills.\\\\r\\\\n• Exceptional interpersonal skills, with a focus on listening and questioning skills.\\\\r\\\\n• Fluent English.\\\\r\\\\n• Support for computer hardware and any authorized desktop software\\\\r\\\\n• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network\\\\r\\\\n• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members\\\\r\\\\n• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues\\\\r\\\\n• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician\\\\r\\\\n• Perform post-resolution follow ups to help requests\\\\r\\\\n
Key Responsibilities
• Exceptional written and oral communication skills.\\\\r\\\\n• Exceptional interpersonal skills, with a focus on listening and questioning skills.\\\\r\\\\n• Fluent English.\\\\r\\\\n• Support for computer hardware and any authorized desktop software\\\\r\\\\n• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network\\\\r\\\\n• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members\\\\r\\\\n• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues\\\\r\\\\n• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician\\\\r\\\\n• Perform post-resolution follow ups to help requests\\\\r\\\\n
Skill Requirements
• Exceptional written and oral communication skills.\\\\r\\\\n• Exceptional interpersonal skills, with a focus on listening and questioning skills.\\\\r\\\\n• Fluent English.\\\\r\\\\n• Support for computer hardware and any authorized desktop software\\\\r\\\\n• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network\\\\r\\\\n• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members\\\\r\\\\n• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues\\\\r\\\\n• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician\\\\r\\\\n• Perform post-resolution follow ups to help requests\\\\r\\\\n
Other Requirements
• Exceptional written and oral communication skills.\\\\r\\\\n• Exceptional interpersonal skills, with a focus on listening and questioning skills.\\\\r\\\\n• Fluent English.\\\\r\\\\n• Support for computer hardware and any authorized desktop software\\\\r\\\\n• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network\\\\r\\\\n• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members\\\\r\\\\n• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues\\\\r\\\\n• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician\\\\r\\\\n• Perform post-resolution follow ups to help requests\\\\r\\\\n
Frequently Asked Questions
Is the salary disclosed for the Senior Analyst - English, French, Microsoft Windows position at HCLTech?
The salary for this Senior Analyst - English, French, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Analyst - English, French, Microsoft Windows position at HCLTech located?
This Senior Analyst - English, French, Microsoft Windows role at HCLTech is based in Vijayawada, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Analyst - English, French, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Analyst - English, French, Microsoft Windows job at HCLTech posted?
This Senior Analyst - English, French, Microsoft Windows position at HCLTech was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Analyst - English, French, Microsoft Windows
HCLTech
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