Senior Analyst - English, French, Microsoft Windows

HCLTech
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📍 Kraków, Poland

About this role

Job Summary

Helpdesk L1 (Language-Based – Finnish)

Summary:

First point of contact for end users, providing multilingual IT support, resolving incidents, and ensuring high customer satisfaction.

Key Responsibilities

• Handle inbound/outbound calls, chats, and emails in assigned language
• Log, classify, and prioritize incidents & service requests
• Provide first-level troubleshooting for: Windows OS, O365, VPN, Citrix, email, connectivity issues
• Follow knowledge base (KB) and standard operating procedures
• Escalate unresolved issues to L2 teams
• Ensure SLA compliance (response & resolution time)
• Maintain accurate ticket documentation
• Provide excellent customer service with cultural sensitivity

Skill Requirements

• Fluency in assigned language (C1/C2 preferred) + English
• Basic IT troubleshooting knowledge
• Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
• Good communication and customer handling skills

Other Requirements

Experience

0–3 years (freshers with language certification can be considered)

Frequently Asked Questions

Is the salary disclosed for the Senior Analyst - English, French, Microsoft Windows position at HCLTech?
The salary for this Senior Analyst - English, French, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Analyst - English, French, Microsoft Windows position at HCLTech located?
This Senior Analyst - English, French, Microsoft Windows role at HCLTech is based in Kraków, Poland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Analyst - English, French, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Analyst - English, French, Microsoft Windows job at HCLTech posted?
This Senior Analyst - English, French, Microsoft Windows position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Analyst - English, French, Microsoft Windows
HCLTech
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