Senior Analyst-Control Management

Credit & Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service. 

The objective of the CFR Control Management Governance team is to establish the Operational Risk and Controls strategy for CFR, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

CFR is looking for a Sr. Analyst of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 

The Senior. Analyst, CFR Governance will:

• Support certain execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc. 
• Track specific issues with KRI limits and risk appetite for CFR to ensure operational risks are managed within agreed thresholds
• Assist in the implementation of portions of the operational risk framework to enable effective risk management and decision making in the BU 
• Help in the development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs 
• Facilitate the understanding and use of the risk governance framework basics across BUs through regular communication 
• Aggregate specific reporting areas, approvals/exceptions and support "change-the-function" activities for the BU 
• Administer implementation of specific training initiatives and clear career progression plans that align with Operational Risk Management 
• Review processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials 
• Support sharing insights, better practices, themes, etc. across the enterprise 

Required Qualifications:  

• 2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities 
• Project management, communication, and interpersonal skills 
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards 
• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 

Preferred Qualifications:  

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous 
• Experience in at least one of the following:  
  • Translating operational risk strategy and appetite into execution guidelines 
  • Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds 
  • Facilitating the implementation of the operational risk governance frameworks  
  • Developing, communicating and ensuring understanding and adherence to operational risk procedures and standards  
  • Supporting the operational risk exam management processes 

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.