Senior Analyst

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst

Job Description Summary
OVERVIEW
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

As part of the Services Data & Productivity Engineering team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support a comprehensive process improvement strategy with a focus towards achieving scale for future growth by improving quality and efficiency across the Services division through the identification and development of business process automation solutions.

ROLE
• Manage complex resolutions, and design and develop automation solutions to complex problems
• Contribute to ongoing incubation of new low code applications
• Manage the overall coordination, status reporting, schedules and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements
• Develop detailed project plans and manages all implementation processes
• Regularly communicate to senior management regarding the status of specific project deliverables, and interact with stakeholders to set and manage expectations
• Consult on new products, processes, standards or plans in support of the Merchant Offers business
• Optimize business processes to achieve more efficient results including establishing standard processes and best practices
• Translate customer needs into process improvement objectives, and establishes/coordinates a plan for implementation
• Communicate process issues or updates to stakeholders, and assesses and recommends opportunities for improvement
• Mentor and guide junior team members, fostering technical growth and ensuring adherence to quality standards and delivery best practices

ALL ABOUT YOU
• Strong knowledge of analytics applications (i.e. Alteryx, Tableau, Qlik)
• Strong knowledge of database tools and relational DB concepts (e.g. MS SQL Server, pgAdmin, Eclipse, Toad)
• Experience leveraging APIs for data retrieval/upload (e.g. Postman)
• Experience with the Microsoft Power Platform ecosystem, Power Apps (Canvas & Model-Driven), Power Automate, and Dataverse would be an added advantage.
• Experience applying business process mapping to identify redesign opportunities and contribute to improvement opportunities
• Applies knowledge of current business processes and products to maintain and enhance solutions currently in place
• Experience creating and delivering presentations for internal learning, training events and/or business discussions
• Experience working in cross-functional and large projects
• Well versed with challenges in working remotely with global teams
• Proven ability to evaluate technical and business feasibility swiftly, enabling agile decision-making and minimizing delivery bottlenecks

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.