Senior Administrator - SharePoint Administration
About this role
Job Summary
The Senior SharePoint Administrator plays a crucial role in providing advanced technical support and operational excellence within the organization. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing solutions to enhance customer satisfaction and security. The Senior Administrator will also contribute to knowledge management and training initiatives, ensuring a high standard of service delivery.
Key Responsibilities
1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Managing Sharepoint Environments And Operations.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues In Sharepoint.
3. Manage And Update The Knowledge Base Related To Sharepoint Administration, Contributing To Knowledge Transfer And Training Initiatives For New Team Members.
4. Resolve Complex Tickets Related To Sharepoint Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain Security Posture.
5. Ensure A Positive Customer Experience And High Csat Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions And Re-Open Cases While Addressing And Mitigating Potential Security Threats.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues In Sharepoint.
3. Manage And Update The Knowledge Base Related To Sharepoint Administration, Contributing To Knowledge Transfer And Training Initiatives For New Team Members.
4. Resolve Complex Tickets Related To Sharepoint Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain Security Posture.
5. Ensure A Positive Customer Experience And High Csat Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions And Re-Open Cases While Addressing And Mitigating Potential Security Threats.
Skill Requirements
1. Advanced Proficiency In Sharepoint Administration, Including Site Collection Management, User Permissions, And Security Configurations.
2. Strong Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques In A Sharepoint Environment.
3. Familiarity With Knowledge Management Practices And Training Methodologies.
4. Excellent Communication Skills And Ability To Provide Technical Guidance To Both Technical And Non-Technical Stakeholders.
2. Strong Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques In A Sharepoint Environment.
3. Familiarity With Knowledge Management Practices And Training Methodologies.
4. Excellent Communication Skills And Ability To Provide Technical Guidance To Both Technical And Non-Technical Stakeholders.
Other Requirements
1. Microsoft Certified: Sharepoint Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable
2. Itil Foundation Certification (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - SharePoint Administration position at HCLTech?
The salary for this Senior Administrator - SharePoint Administration role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - SharePoint Administration position at HCLTech located?
This Senior Administrator - SharePoint Administration role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - SharePoint Administration position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - SharePoint Administration job at HCLTech posted?
This Senior Administrator - SharePoint Administration position at HCLTech was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - SharePoint Administration
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.