Senior Administrator - ServiceNow, IT Service Management

HCLTech
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📍 Noida, India

About this role

Job Summary

Detailed JD
  • Working on UI Actions / UI policy / Access Control Lists, etc.
  • Developing ESS page- Content Management
  • Writing various Server side scripts using Script Includes.
  • Configured License Management module for necessary Compliance check.
  • Used ACL’s for controlling the security mechanism in Service Now.
  • Domain Separation and designing the Process and data flow within various domains.
  • Developing Composite Service Requests within Service catalog Module.
  • Responsible for the technical specification and implementation of the SNOW integration.
  • Develops the technical solutions, implements them and performs the component integration tests.
  • Understand the business needs and the needs to standardize processes and build this into the design.
  • Understand the large-scale thinking and approach needed for success of the project.
  • Leading platform upgrades.
  • Configuring complex reports
  • Debugging of system logs
  • Monitors and reports on progress in completing projects and accomplishing goals.
  • Collaborate with various cross functional teams to define and determine integration requirements.
  • Drive organization to improve data integrity for company-wide analytics.

 

Key Responsibilities

Detailed JD
  • Working on UI Actions / UI policy / Access Control Lists, etc.
  • Developing ESS page- Content Management
  • Writing various Server side scripts using Script Includes.
  • Configured License Management module for necessary Compliance check.
  • Used ACL’s for controlling the security mechanism in Service Now.
  • Domain Separation and designing the Process and data flow within various domains.
  • Developing Composite Service Requests within Service catalog Module.
  • Responsible for the technical specification and implementation of the SNOW integration.
  • Develops the technical solutions, implements them and performs the component integration tests.
  • Understand the business needs and the needs to standardize processes and build this into the design.
  • Understand the large-scale thinking and approach needed for success of the project.
  • Leading platform upgrades.
  • Configuring complex reports
  • Debugging of system logs
  • Monitors and reports on progress in completing projects and accomplishing goals.
  • Collaborate with various cross functional teams to define and determine integration requirements.
  • Drive organization to improve data integrity for company-wide analytics.

 

Skill Requirements

Qualifications

Bachelor’s degree in computer science or related field.

Relevant Exp. 5+ Years

Mandatory Skills
  • Experience in Admin, Configuration & Development related activities in ServiceNow.
  • Expertise level of understanding of ServiceNow is required.
  • Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist
  • Configuration/Development knowledge of

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM

  • Fair understanding of content management, developing ESS Page.
  • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
  • Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.

 

Other Requirements

Good to have
  • Extensive knowledge of JavaScript and
  • Familiarity with SQL, HTML and CSS.
  • Knowledge of XML and structural programming concepts.
  • Experience on non-ITSM modules e.g., ITOM, ITBM etc.
  • Experience in Solution design and architecture design.

 

Frequently Asked Questions

Is the salary disclosed for the Senior Administrator - ServiceNow, IT Service Management position at HCLTech?
The salary for this Senior Administrator - ServiceNow, IT Service Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - ServiceNow, IT Service Management position at HCLTech located?
This Senior Administrator - ServiceNow, IT Service Management role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - ServiceNow, IT Service Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - ServiceNow, IT Service Management job at HCLTech posted?
This Senior Administrator - ServiceNow, IT Service Management position at HCLTech was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - ServiceNow, IT Service Management
HCLTech
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