Senior Administrator - ServiceNow, IT Service Management

HCLTech
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📍 Lucknow, India

About this role

Job Summary

ServiceNow Developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform. The role involves customizing applications, automating workflows, and integrating ServiceNow with other enterprise systems to enhance IT service delivery and operational efficiency.

Key Responsibilities

Develop, configure, and customize the ServiceNow platform (ITSM, ITOM, HRSD, etc.) • Design and implement workflows, business rules, UI policies, client scripts, and integrations • Build and maintain catalog items, record producers, and service portals • Develop REST/SOAP API integrations with external systems • Troubleshoot and resolve platform issues and performance bottlenecks • Participate in upgrade planning and instance maintenance • Ensure adherence to best practices, governance, and coding standards • Collaborate with cross-functional teams for requirement gathering and solution design • Maintain technical documentation (SOPs, KB articles) • Support audit, compliance, and security requirements

Skill Requirements

Strong hands-on experience in: • ServiceNow scripting (JavaScript) • Business Rules, Client Scripts, Script Includes • Flow Designer / Workflow Editor Experience with modules: • ITSM (Incident, Problem, Change) • Service Catalog • CMDB (preferred) Integration experience: • REST / SOAP APIs Knowledge of: • Service Portal / UI Builder • ACLs, Data Policies, UI Policies Familiarity with: • JSON, XML, MID Server

Other Requirements

Experience with ITOM, Discovery, HRSD, or SecOps • Exposure to Automation and Orchestration tools • Reporting & dashboard creation (Performance Analytics) • Basic understanding of cloud platforms (Azure/AWS)

Certifications\\\\r\\\\n• ServiceNow Certified System Administrator (CSA) \\\\r\\\\n• ServiceNow Certified Application Developer (CAD)\\\\r\\\\n\\\\r\\\\nExperience\\\\r\\\\n• 3–7 years of relevant experience in ServiceNow development \\\\r\\\\n• Experience working in enterprise IT environments\\\\r\\\\n

Frequently Asked Questions

Is the salary disclosed for the Senior Administrator - ServiceNow, IT Service Management position at HCLTech?
The salary for this Senior Administrator - ServiceNow, IT Service Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - ServiceNow, IT Service Management position at HCLTech located?
This Senior Administrator - ServiceNow, IT Service Management role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - ServiceNow, IT Service Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - ServiceNow, IT Service Management job at HCLTech posted?
This Senior Administrator - ServiceNow, IT Service Management position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - ServiceNow, IT Service Management
HCLTech
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