Senior Administrator - Logical DBA, MySQL
About this role
Job Summary
The Senior Administrator in Support & Operations is pivotal in delivering advanced technical support and troubleshooting for SQL and MySQL environments. This role ensures high customer satisfaction through effective incident resolution, proactive analysis, and collaboration across teams to maintain seamless operations and enhance security posture.
Key Responsibilities
1. Provide Advanced Technical Support By Performing Root Cause Analysis For Complex Incidents, Utilizing Sql And Mysql To Implement Solutions That Address Technical And Security Issues.
2. Resolve Complex Support Tickets Within Agreed Slas, Coordinating With Cross-Functional Teams To Ensure Operational Efficiency And Security Compliance.
3. Maintain And Update The Knowledge Base, Contributing To The Continuous Improvement Of Support Processes And Training New Analysts On Sql And Mysql Best Practices.
4. Collaborate With Support Analysts To Enhance Service Delivery, Ensuring A Focus On First Call Resolution And Minimizing Case Reopens While Adhering To Quality Standards And Company Policies.
5. Ensure A Positive Customer Experience By Mitigating Security Threats And Striving For High Csat Scores Through Effective Communication And Resolution Strategies.
2. Resolve Complex Support Tickets Within Agreed Slas, Coordinating With Cross-Functional Teams To Ensure Operational Efficiency And Security Compliance.
3. Maintain And Update The Knowledge Base, Contributing To The Continuous Improvement Of Support Processes And Training New Analysts On Sql And Mysql Best Practices.
4. Collaborate With Support Analysts To Enhance Service Delivery, Ensuring A Focus On First Call Resolution And Minimizing Case Reopens While Adhering To Quality Standards And Company Policies.
5. Ensure A Positive Customer Experience By Mitigating Security Threats And Striving For High Csat Scores Through Effective Communication And Resolution Strategies.
Skill Requirements
1. Advanced Proficiency In Sql And Mysql Administration.
2. Strong Troubleshooting And Analytical Skills With A Focus On Root Cause Analysis.
3. Familiarity With Support Ticketing Systems And Incident Management Processes.
4. Excellent Communication And Collaboration Skills.
2. Strong Troubleshooting And Analytical Skills With A Focus On Root Cause Analysis.
3. Familiarity With Support Ticketing Systems And Incident Management Processes.
4. Excellent Communication And Collaboration Skills.
Other Requirements
1. Optional But Valuable: Mysql Database Administrator Certification, Sql Server Certification
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - Logical DBA, MySQL position at HCLTech?
The salary for this Senior Administrator - Logical DBA, MySQL role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Logical DBA, MySQL position at HCLTech located?
This Senior Administrator - Logical DBA, MySQL role at HCLTech is based in Madurai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Logical DBA, MySQL position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Logical DBA, MySQL job at HCLTech posted?
This Senior Administrator - Logical DBA, MySQL position at HCLTech was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Logical DBA, MySQL
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.