Senior Administrator - Fortinet, Palo Alto Firewall
About this role
Job Summary
The Sr Administrator for Support & Operations plays a crucial role in providing advanced technical support and ensuring the security integrity of systems. This position focuses on troubleshooting complex incidents, performing root cause analyses, and implementing effective solutions to enhance customer satisfaction and operational efficiency.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Maintaining Compliance With Company Policies In Fortinet And Perimeter Security Operations.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Executing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues Effectively.
3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Executing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues Effectively.
3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.
Skill Requirements
1. Advanced Proficiency In Fortinet And Perimeter Security Operations.
2. Strong Analytical And Troubleshooting Skills For Complex Technical Issues.
3. Excellent Communication Skills To Facilitate Training And Support Collaboration.
4. Familiarity With Ticketing Systems And It Service Management Processes.
2. Strong Analytical And Troubleshooting Skills For Complex Technical Issues.
3. Excellent Communication Skills To Facilitate Training And Support Collaboration.
4. Familiarity With Ticketing Systems And It Service Management Processes.
Other Requirements
1. Optional But Valuable Certifications: Fortinet Certified Network Security Administrator (Fcnsa), Fortinet Certified Network Security Professional (Fcnsp)
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - Fortinet, Palo Alto Firewall position at HCLTech?
The salary for this Senior Administrator - Fortinet, Palo Alto Firewall role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Fortinet, Palo Alto Firewall position at HCLTech located?
This Senior Administrator - Fortinet, Palo Alto Firewall role at HCLTech is based in Pune, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Fortinet, Palo Alto Firewall position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Fortinet, Palo Alto Firewall job at HCLTech posted?
This Senior Administrator - Fortinet, Palo Alto Firewall position at HCLTech was posted on Jun 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Fortinet, Palo Alto Firewall
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.