Senior Administrator - F5, Infoblox IPAM
About this role
Job Summary
The Sr. Administrator in Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex issues, conducting thorough root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain robust security protocols.
Key Responsibilities
1. Provide Advanced Technical Support For F5 And Ddi-Infoblox/Efficient Ip Solutions By Troubleshooting Complex Incidents, Conducting Root Cause Analysis, And Implementing Timely Resolutions To Ensure Seamless Operations.
2. Collaborate With Cross-Functional Support Teams To Manage And Resolve Complex Tickets Within Agreed Slas, Ensuring A Proactive Approach To Security And Operational Efficiency.
3. Develop And Maintain A Comprehensive Knowledge Base By Updating Documentation And Managing Training Initiatives For New Team Members, Fostering A Culture Of Continuous Learning.
4. Monitor And Enhance Customer Satisfaction (Csat) Metrics Through First Call Resolution Practices, Minimizing Rejected Resolutions And Re-Opened Cases By Addressing Customer Issues Effectively.
5. Conduct Regular Assessments Of Security Postures And Implement Necessary Measures To Mitigate Potential Threats, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Collaborate With Cross-Functional Support Teams To Manage And Resolve Complex Tickets Within Agreed Slas, Ensuring A Proactive Approach To Security And Operational Efficiency.
3. Develop And Maintain A Comprehensive Knowledge Base By Updating Documentation And Managing Training Initiatives For New Team Members, Fostering A Culture Of Continuous Learning.
4. Monitor And Enhance Customer Satisfaction (Csat) Metrics Through First Call Resolution Practices, Minimizing Rejected Resolutions And Re-Opened Cases By Addressing Customer Issues Effectively.
5. Conduct Regular Assessments Of Security Postures And Implement Necessary Measures To Mitigate Potential Threats, Ensuring Adherence To Quality Standards And Regulatory Requirements.
Skill Requirements
1. Proficient In F5 And Ddi-Infoblox/Efficient Ip Technologies.
2. Strong Analytical Skills For Root Cause Analysis And Troubleshooting Complex Technical Issues.
3. Solid Understanding Of Itil Framework And Incident Management Processes.
4. Excellent Communication Skills For Effective Collaboration And Customer Interaction.
2. Strong Analytical Skills For Root Cause Analysis And Troubleshooting Complex Technical Issues.
3. Solid Understanding Of Itil Framework And Incident Management Processes.
4. Excellent Communication Skills For Effective Collaboration And Customer Interaction.
Other Requirements
1. Optional But Valuable: F5 Certified Administrator (F5-Ca), Infoblox Certified Network Automation Engineer (Nce)
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - F5, Infoblox IPAM position at HCLTech?
The salary for this Senior Administrator - F5, Infoblox IPAM role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - F5, Infoblox IPAM position at HCLTech located?
This Senior Administrator - F5, Infoblox IPAM role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - F5, Infoblox IPAM position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - F5, Infoblox IPAM job at HCLTech posted?
This Senior Administrator - F5, Infoblox IPAM position at HCLTech was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - F5, Infoblox IPAM
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.