Senior Administrator - English, Spanish, Windows
About this role
Job Summary
This role delivers advanced technical support and troubleshooting for Windows environments, leveraging Spanish (Spain) and English language proficiency. The individual addresses complex incidents escalated by team members, conducts root cause analysis, and implements solutions to maintain operational excellence and enhance customer satisfaction. They contribute to knowledge management and mentor less experienced analysts to strengthen team capability.
Key Responsibilities
1. Deliver advanced technical support for Windows operating systems by diagnosing and resolving complex incidents using both English and Spanish (Spain), ensuring compliance with quality standards and company policies.
2. Perform root cause analysis and implement effective solutions for escalated technical and security issues in Windows environments, addressing incidents to meet agreed service level agreements (SLAs).
3. Update and manage knowledge base articles related to Windows troubleshooting and support, ensuring information is accurate and accessible for team members.
4. Provide coaching and guidance to analysts and new team members in both English and Spanish (Spain), sharing best practices for technical issue resolution and customer communication.
5. Collaborate with internal support teams to address cross-functional technical challenges in Windows administration, ensuring seamless operations and a strong security posture.
6. Drive positive customer experiences by achieving first call resolution, minimizing rejected resolutions and reopened cases, and proactively mitigating potential security threats within the Windows ecosystem.
2. Perform root cause analysis and implement effective solutions for escalated technical and security issues in Windows environments, addressing incidents to meet agreed service level agreements (SLAs).
3. Update and manage knowledge base articles related to Windows troubleshooting and support, ensuring information is accurate and accessible for team members.
4. Provide coaching and guidance to analysts and new team members in both English and Spanish (Spain), sharing best practices for technical issue resolution and customer communication.
5. Collaborate with internal support teams to address cross-functional technical challenges in Windows administration, ensuring seamless operations and a strong security posture.
6. Drive positive customer experiences by achieving first call resolution, minimizing rejected resolutions and reopened cases, and proactively mitigating potential security threats within the Windows ecosystem.
Skill Requirements
1. Advanced Proficiency In Windows Administration, Troubleshooting, And Security Best Practices.
2. Advanced Proficiency In Performing Root Cause Analysis And Implementing Solutions For Complex Technical Issues.
3. Advanced Understanding Of Service Management Tools For Ticket Resolution And Sla Compliance.
4. Advanced Ability To Update And Maintain Technical Knowledge Bases And Documentation.
5. Advanced Communication Skills For Coaching And Supporting Team Members.
2. Advanced Proficiency In Performing Root Cause Analysis And Implementing Solutions For Complex Technical Issues.
3. Advanced Understanding Of Service Management Tools For Ticket Resolution And Sla Compliance.
4. Advanced Ability To Update And Maintain Technical Knowledge Bases And Documentation.
5. Advanced Communication Skills For Coaching And Supporting Team Members.
Other Requirements
1. Microsoft Certified: Windows Server Hybrid Administrator Associate (optional but valuable)
2. ITIL Foundation Certification (optional but valuable
2. ITIL Foundation Certification (optional but valuable
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - English, Spanish, Windows position at HCLTech?
The salary for this Senior Administrator - English, Spanish, Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - English, Spanish, Windows position at HCLTech located?
This Senior Administrator - English, Spanish, Windows role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - English, Spanish, Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - English, Spanish, Windows job at HCLTech posted?
This Senior Administrator - English, Spanish, Windows position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - English, Spanish, Windows
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.