Senior Administrator - Commvault
About this role
Job Summary
The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex technical issues, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and ensure compliance with quality standards.
Key Responsibilities
1. Provide Advanced Technical Oversight And Solutions By Utilizing Commvault And Azure For Troubleshooting Complex Incidents And Performing Root Cause Analysis, Ensuring Swift Resolution Of Technical And Security Issues.
2. Manage Escalated Support Tickets By Coordinating With Cross-Functional Teams, Ensuring Resolution Within Agreed Slas While Maintaining A Secure Operational Environment.
3. Develop And Maintain A Comprehensive Knowledge Base In Commvault And Azure, Contributing To Value-Adding Activities Such As Documentation And Training Programs For New Analysts.
4. Conduct Training Sessions And Coaching For Junior Analysts, Enhancing Their Skill Sets While Promoting Adherence To Quality Standards And Regulatory Requirements.
5. Foster Positive Customer Experiences By Achieving High First Call Resolution Rates, Reducing Case Reopens, And Proactively Addressing Potential Security Threats.
2. Manage Escalated Support Tickets By Coordinating With Cross-Functional Teams, Ensuring Resolution Within Agreed Slas While Maintaining A Secure Operational Environment.
3. Develop And Maintain A Comprehensive Knowledge Base In Commvault And Azure, Contributing To Value-Adding Activities Such As Documentation And Training Programs For New Analysts.
4. Conduct Training Sessions And Coaching For Junior Analysts, Enhancing Their Skill Sets While Promoting Adherence To Quality Standards And Regulatory Requirements.
5. Foster Positive Customer Experiences By Achieving High First Call Resolution Rates, Reducing Case Reopens, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. Proficient In Commvault For Data Management And Backup Solutions.
2. Solid Understanding Of Azure Cloud Services For Operational Support.
3. Strong Analytical And Problem-Solving Skills For Complex Incident Resolution.
4. Excellent Communication Skills For Customer Interaction And Team Collaboration.
5. Familiarity With Itil Practices For Effective Service Management.
2. Solid Understanding Of Azure Cloud Services For Operational Support.
3. Strong Analytical And Problem-Solving Skills For Complex Incident Resolution.
4. Excellent Communication Skills For Customer Interaction And Team Collaboration.
5. Familiarity With Itil Practices For Effective Service Management.
Other Requirements
1. Optional But Valuable: Commvault Certified Professional Certification.
2. Optional But Valuable: Microsoft Certified: Azure Administrator Associate Certification
2. Optional But Valuable: Microsoft Certified: Azure Administrator Associate Certification
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - Commvault position at HCLTech?
The salary for this Senior Administrator - Commvault role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Commvault position at HCLTech located?
This Senior Administrator - Commvault role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Commvault position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Commvault job at HCLTech posted?
This Senior Administrator - Commvault position at HCLTech was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Commvault
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.