Senior Administrator - Cisco Contact Center

HCLTech
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📍 Noida, India

About this role

Job Summary

Genesys CCaaS Technical SME

ob Location: Noida / Chennai/ Madurai/ Vijaywada • Work Model: Supports 24x7 global contact center operations; on-call / shift rotation for P1/P2 incidents. • Notice Period: Immediate to 30 days preferred. • Bachelor’s degree in Engineering / Computer Science or equivalent. • Experience: 5–8 years with 3+ years supporting Genesys Cloud CX / contact center platforms. • Genesys Cloud CX certification (Professional – Administrator) desirable; ITIL Foundation a plus.

Key Responsibilities

Perform day-to-day technical administration and configuration of Genesys Cloud CX. • Support edge server / PSTN connectivity and interworking with the enterprise telephony SBC layer (Ribbon / AudioCodes). • Handle incidents, service requests, and standard changes within SLA; troubleshoot voice/omnichannel issues. • Support integrations with CRM, ServiceNow, and APIs; assist with data actions and webhooks. • Monitor platform health, call quality, and alerts; escalate P1/P2 to L3/architect as needed. • Maintain configuration records, CMDB accuracy, and technical documentation/runbooks.

Skill Requirements

Hands-on administration/support of Genesys Cloud CX (PureCloud) – configuration, routing, users, queues. • Understanding of voice fundamentals – SIP, SBC, PSTN/DID, edge connectivity. • Incident and change management in an ITIL-based environment (ServiceNow). • Basic scripting and API/integration troubleshooting (REST/JSON). • Monitoring and analytics using Genesys tooling.

Other Requirements

Job Location: Noida / Chennai/ Madurai/ Vijaywada • Work Model: Supports 24x7 global contact center operations; on-call / shift rotation for P1/P2 incidents. • Notice Period: Immediate to 30 days preferred. • Bachelor’s degree in Engineering / Computer Science or equivalent. • Experience: 5–8 years with 3+ years supporting Genesys Cloud CX / contact center platforms. • Genesys Cloud CX certification (Professional – Administrator) desirable; ITIL Foundation a plus.

Frequently Asked Questions

Is the salary disclosed for the Senior Administrator - Cisco Contact Center position at HCLTech?
The salary for this Senior Administrator - Cisco Contact Center role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Cisco Contact Center position at HCLTech located?
This Senior Administrator - Cisco Contact Center role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Cisco Contact Center position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Cisco Contact Center job at HCLTech posted?
This Senior Administrator - Cisco Contact Center position at HCLTech was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Cisco Contact Center
HCLTech
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