Senior Administrator - Cisco Contact Center

HCLTech
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📍 Noida, India

About this role

Job Summary

Experience administrating and supporting PureCloud (Genesys Cloud). • Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis. • Exp in Genesys deployment. • Exp in Inbound Call management. • Exp in outbound call/Outbound Dialler management on Genesys PureCloud • Experience in Genesys Pure cloud Contact Centre Solution design across Voice, Digital, AI/BOT, Network, Security, Integrations with Third Party tool. • Experience with contact center technologies (e.g., ACD, call recordings, WFM etc.) • Well versed with Omni-channel technologies • Experienced in Genesys Pure cloud Developer tool. • Expertise in Architect flows. • Knowledge of Development Skills-Pure Cloud API’s • Edge Server/Trunk Configuration, Network/Firewall/PBX Integration & Agent Skill and Bullseye Routing, Email-Voicemail-Chat-Voice Queue Routing • Hands-on delivery and solution experience with Contact Centre solution, Genesys Purecloud. • IVR and ACD development experience • Experience with scripting and APIs Integration – Spinsci • Experience with AI/NLP engines - Google CCAI, Amazon Lex/Polly. • Call Routing and Scheduling Configuration • Agent Skill and Bullseye Routing • Email-Voicemail-Chat-Voice Queue Routing • Cisco Cube SBC, and SIP skill require • Good Understanding of Contact Centre business operations, processes & transaction flows • Understand security requirements, industry specific compliance & certification requirements • Excellent verbal and written communication skills

 

Key Responsibilities

Experience administrating and supporting PureCloud (Genesys Cloud). • Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis. • Exp in Genesys deployment. • Exp in Inbound Call management. • Exp in outbound call/Outbound Dialler management on Genesys PureCloud • Experience in Genesys Pure cloud Contact Centre Solution design across Voice, Digital, AI/BOT, Network, Security, Integrations with Third Party tool. • Experience with contact center technologies (e.g., ACD, call recordings, WFM etc.) • Well versed with Omni-channel technologies • Experienced in Genesys Pure cloud Developer tool. • Expertise in Architect flows. • Knowledge of Development Skills-Pure Cloud API’s • Edge Server/Trunk Configuration, Network/Firewall/PBX Integration & Agent Skill and Bullseye Routing, Email-Voicemail-Chat-Voice Queue Routing • Hands-on delivery and solution experience with Contact Centre solution, Genesys Purecloud. • IVR and ACD development experience • Experience with scripting and APIs Integration – Spinsci • Experience with AI/NLP engines - Google CCAI, Amazon Lex/Polly. • Call Routing and Scheduling Configuration • Agent Skill and Bullseye Routing • Email-Voicemail-Chat-Voice Queue Routing • Cisco Cube SBC, and SIP skill require • Good Understanding of Contact Centre business operations, processes & transaction flows • Understand security requirements, industry specific compliance & certification requirements • Excellent verbal and written communication skills

Skill Requirements

Experience administrating and supporting PureCloud (Genesys Cloud). • Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis. • Exp in Genesys deployment. • Exp in Inbound Call management. • Exp in outbound call/Outbound Dialler management on Genesys PureCloud • Experience in Genesys Pure cloud Contact Centre Solution design across Voice, Digital, AI/BOT, Network, Security, Integrations with Third Party tool. • Experience with contact center technologies (e.g., ACD, call recordings, WFM etc.) • Well versed with Omni-channel technologies • Experienced in Genesys Pure cloud Developer tool. • Expertise in Architect flows. • Knowledge of Development Skills-Pure Cloud API’s • Edge Server/Trunk Configuration, Network/Firewall/PBX Integration & Agent Skill and Bullseye Routing, Email-Voicemail-Chat-Voice Queue Routing • Hands-on delivery and solution experience with Contact Centre solution, Genesys Purecloud. • IVR and ACD development experience • Experience with scripting and APIs Integration – Spinsci • Experience with AI/NLP engines - Google CCAI, Amazon Lex/Polly. • Call Routing and Scheduling Configuration • Agent Skill and Bullseye Routing • Email-Voicemail-Chat-Voice Queue Routing • Cisco Cube SBC, and SIP skill require • Good Understanding of Contact Centre business operations, processes & transaction flows • Understand security requirements, industry specific compliance & certification requirements • Excellent verbal and written communication skills

Other Requirements

Experience administrating and supporting PureCloud (Genesys Cloud). • Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis. • Exp in Genesys deployment. • Exp in Inbound Call management. • Exp in outbound call/Outbound Dialler management on Genesys PureCloud • Experience in Genesys Pure cloud Contact Centre Solution design across Voice, Digital, AI/BOT, Network, Security, Integrations with Third Party tool. • Experience with contact center technologies (e.g., ACD, call recordings, WFM etc.) • Well versed with Omni-channel technologies • Experienced in Genesys Pure cloud Developer tool. • Expertise in Architect flows. • Knowledge of Development Skills-Pure Cloud API’s • Edge Server/Trunk Configuration, Network/Firewall/PBX Integration & Agent Skill and Bullseye Routing, Email-Voicemail-Chat-Voice Queue Routing • Hands-on delivery and solution experience with Contact Centre solution, Genesys Purecloud. • IVR and ACD development experience • Experience with scripting and APIs Integration – Spinsci • Experience with AI/NLP engines - Google CCAI, Amazon Lex/Polly. • Call Routing and Scheduling Configuration • Agent Skill and Bullseye Routing • Email-Voicemail-Chat-Voice Queue Routing • Cisco Cube SBC, and SIP skill require • Good Understanding of Contact Centre business operations, processes & transaction flows • Understand security requirements, industry specific compliance & certification requirements • Excellent verbal and written communication skills

Frequently Asked Questions

Is the salary disclosed for the Senior Administrator - Cisco Contact Center position at HCLTech?
The salary for this Senior Administrator - Cisco Contact Center role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Cisco Contact Center position at HCLTech located?
This Senior Administrator - Cisco Contact Center role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Cisco Contact Center position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Cisco Contact Center job at HCLTech posted?
This Senior Administrator - Cisco Contact Center position at HCLTech was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Cisco Contact Center
HCLTech
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