Senior Administrator - Access Governance
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Sap And Access Governance Best Practices To Ensure Compliance And Operational Integrity.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Thorough Root Cause Analyses And Implementing Solutions To Resolve Technical And Security Issues Within Sap Environments.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Sap Support And Access Governance.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Enhance Customer Experience And Csat Metrics Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions And Re-Open Cases, While Proactively Mitigating Potential Security Threats.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Thorough Root Cause Analyses And Implementing Solutions To Resolve Technical And Security Issues Within Sap Environments.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Sap Support And Access Governance.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Enhance Customer Experience And Csat Metrics Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions And Re-Open Cases, While Proactively Mitigating Potential Security Threats.
Skill Requirements
1. In-Depth Knowledge Of Sap Systems And Access Governance Frameworks.
2. Solid Understanding Of Troubleshooting Techniques And Root Cause Analysis Methodologies.
3. Familiarity With Regulatory Compliance Standards Relevant To Sap Operations.
4. Strong Communication Skills For Effective Collaboration And Customer Interaction.
5. Capability To Manage And Train Junior Analysts In Sap Support Processes.
2. Solid Understanding Of Troubleshooting Techniques And Root Cause Analysis Methodologies.
3. Familiarity With Regulatory Compliance Standards Relevant To Sap Operations.
4. Strong Communication Skills For Effective Collaboration And Customer Interaction.
5. Capability To Manage And Train Junior Analysts In Sap Support Processes.
Other Requirements
1. Optional But Valuable Certifications: Sap Certified Technology Associate, Certified Information Systems Security Professional (Cissp)
Frequently Asked Questions
Is the salary disclosed for the Senior Administrator - Access Governance position at HCLTech?
The salary for this Senior Administrator - Access Governance role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Administrator - Access Governance position at HCLTech located?
This Senior Administrator - Access Governance role at HCLTech is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Administrator - Access Governance position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Administrator - Access Governance job at HCLTech posted?
This Senior Administrator - Access Governance position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Administrator - Access Governance
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.