Library Assisstant - Extra Help

The Library Assistant - Extra Help is responsible for all public service operations including circulation, reference, and technology help at all branches.  The schedule is flexible, week days and Saturdays up to 19 hours per week.

Qualifications:

High School Diploma required; Arkansas driver's license required; customer service experience working with the public is preferred. The successful applicant needs to be friendly, outgoing, motivated, and committed to providing excellent service in a public library environment. 

Required Skills, Knowledge and Abilities:

§  Candidate should be computer literate and willing to learn new technologies

§  Knowledge of popular reading materials, movies, and music

§  Must like working with people and be able to cooperate with all staff

§  Must possess the temperament and good judgment to effectively work with the general public and patrons, some of whom may be upset or unreasonable

§  Accuracy in clerical skills such as typing and barcode scanning

§  Position requires walking and standing for long periods. Requires light lifting and carrying of up to 40 pounds.

§  Ability to work a flexible schedule, including evenings and Saturdays

§  Must like working with people of all ages.

Responsibilities:

§  Provides outstanding customer service to patrons of all ages.

§  Provides technology and computer assistance to adult and youth patrons.

§  Checks materials in and out using barcode scanner and RFID system.

§  Registers patrons for new library cards and enters data into system accurately and efficiently.

§  Assists patrons in locating materials and provides reader’s advisory assistance.

§  Helps patrons with a wide variety of computer tasks.

§  Continuously learns new and changing technology.

§  Familiarizes self with library policies and adheres to them.

§  Answers subscription service questions, while assisting with set up.

§  Monitors patron behavior and enforces library code of conduct; alerts manager.

§  Answers telephone and assists patrons with renewals, lost items, and materials or services questions.

§  Other duties as assigned.