Seasonal Hospitality Associate

carusoaffiliated· Hospitality
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📍 Corporate HeadquartersFull time Hourly💰 USD 20–22

About this role

The Seasonal Hospitality Associate plays an important role in delivering an elevated guest experience throughout the holiday season. This position supports the Caruso Signature loyalty program and hospitality operations by providing luxury service, coordinating events, and creating personalized guest interactions. Ideal candidates are passionate about hospitality, thrive in dynamic environments, and excel at crafting memorable moments for every guest.

ESSENTIAL FUNCTIONS

  • Assist with the planning, setup, execution, and guest engagement for seasonal events, including tree lightings, Santa experiences, and other holiday activations.
  • Monitor and respond to service desk tickets, ensuring timely and thoughtful resolutions for loyalty members and VIP guests
  • Collaborate with the Hospitality team to refine and document concierge standard operating procedures, with emphasis on holiday services and elevated guest expectations
  • Coordinate and support personalized visits for top-tier loyalty members, including pre-arrival planning, on-site hosting, and post-visit follow-up
  • Manage logistics for Christmas tree experiences, including pre-arrival organization and on-site concierge communication.
  • Deliver warm, professional service through greetings, clear communication, and proactive problem-solving. Maintain deep knowledge of property offerings and seasonal activations
  • Conduct test purchases and program audits to ensure the accuracy, functionality, and overall success of the Caruso Signature platform.
  • Prepare monthly reports highlighting top Caruso Signature members, member engagement trends, and outreach recommendations.
  • Develop and maintain monthly Caruso Signature resident engagement reports.
  • Create Resident monthly report for Caruso Signature members
  • Assist with the selection, coordination, and fulfillment of VIC, VIP, and top-spender recognition gifts.
  • Coordinate Caruso Signature reward experiences, including Rosewood Miramar Beach stays, LACMA tickets, and other member-exclusive offerings.
  • Review gift card reconciliation reports daily for all properties and assist in identifying and resolving discrepancies.
  • Support member recognition initiatives and surprise-and-delight opportunities to enhance loyalty, engagement, and the overall guest experience.

MINIMUM REQUIRED QUALIFICATIONS

  • Prior experience in hospitality, customer service, or event coordination required
  • Strong interpersonal and communication skills with a focus on delivering exceptional guest experiences
  • Ability to multitask and remain composed in a fast-paced, guest-facing environment
  • Familiarity with CRM tools and ticketing systems is a plus
  • Flexibility to work evenings, weekends, and holidays as needed

    • SCHEDULE:

    This position typically follows a Monday through Friday schedule, with additional evening, weekend, and holiday event support required during peak seasonal periods. Schedule flexibility is essential, as hours may vary based on business needs, special events, guest programming, and operational priorities. Candidates should be prepared to support holiday activations and member events as needed

Frequently Asked Questions

What is the salary for the Seasonal Hospitality Associate role at carusoaffiliated?
The listed salary for this Seasonal Hospitality Associate position at carusoaffiliated is USD 20–22. This is an Full time Hourly role.
Where is the Seasonal Hospitality Associate position at carusoaffiliated located?
This Seasonal Hospitality Associate role at carusoaffiliated is based in Corporate Headquarters. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Seasonal Hospitality Associate role at carusoaffiliated full-time or part-time?
This is listed as a Full time Hourly position. It is posted as a Seasonal Hospitality Associate role in the Hospitality department at carusoaffiliated.
Which team or department does the Seasonal Hospitality Associate at carusoaffiliated belong to?
This Seasonal Hospitality Associate position is part of the Hospitality department at carusoaffiliated. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Seasonal Hospitality Associate position at carusoaffiliated?
Click the "Apply Now" button on this page. You will be redirected to carusoaffiliated's official application portal hosted on lever where you can submit your application directly.
When was the Seasonal Hospitality Associate job at carusoaffiliated posted?
This Seasonal Hospitality Associate position at carusoaffiliated was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Seasonal Hospitality Associate
carusoaffiliated · 💰 USD 20–22
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