Sales Specialist

Picture yourself brightening someone’s day. When you join our hotel team, that’s exactly what you’ll do every time you come to work! You are responsible for selling hotel rooms, event spaces, and other services to potential customers. This role involves identifying and prospecting potential clients, making sales pitches, and closing deals to maximize revenue. As a Sales Specialist, you’re not just supporting sales operations and lead generation to help drive new business – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Sales Support & Lead Generation:

• Lead Identification: Proactively identify new business opportunities through research and outreach to potential clients, both locally and regionally.

• Prospect Outreach: Engage with potential clients by initiating contact, following up on leads, and scheduling meetings or site visits to showcase the hotel's offerings.

• Database Management: Maintain and update the hotel’s customer relationship management (CRM) system to ensure all client interactions, sales activities, and follow-ups are documented accurately.

Client Relationship Management:

• Client Communication: Serve as the primary point of contact for clients, responding to inquiries, managing communication, and providing detailed information about hotel services and offerings.

• Follow-Up: Regularly follow up with clients to ensure satisfaction, resolve any concerns, and maintain long-term business relationships.

• Proposal Preparation: Assist in creating tailored proposals, presentations, and contracts for potential clients, ensuring they meet the hotel's objectives and pricing structure.

Market Research & Competitor Analysis:

• Market Trends: Conduct research on market trends, customer preferences, and competitive offerings to better position the hotel in the market.

• Competitive Intelligence: Monitor competitors’ pricing, promotions, and services, offering insights to keep the hotel competitive and up to date on industry developments.

Sales & Revenue Target Achievement:

• Target Support: Actively contribute to achieving monthly and quarterly revenue targets by driving new business opportunities and expanding the hotel's client base.

• Report Generation: Support in the preparation of regular sales reports to track performance against targets, providing insights into key areas of success and opportunities for improvement.

Event & Business Support:

• Sales Events: Assist with organizing and attending promotional events, trade shows, and sales missions to boost the hotel’s visibility and generate new business leads.

• Client Visits & Site Inspections: Coordinate site inspections and client visits to ensure the hotel is presented professionally and aligned with the client’s needs.

• Understand and follow hotel policies, departmental rules, and SOPs.

• Plan sales calls properly to maximize results.

• Meet and service in-house FIT clients, groups and organizers.

• Oversee that group orders are routed to all departments concerned.

• Carry out negotiation for rates with corporate clients and travel agents. 

• Follow-up on correspondences.

• Submit weekly sales plans and reports