Sales Operations Team Lead at JoomPro

JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets.

JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

Now we are looking for a Sales Operations Team Lead in Brazil who will oversee JoomPro sales workflow and ensure seamless post-sale deal management.

Responsibilities

• Own the full JoomPro deal cycle — from process design to execution and ongoing control at each stage
• Continuously improve and streamline existing operations
• Collaborate closely with Logistics, Finance, and Procurement teams to ensure seamless cross-functional workflows
• Lead quality control and post-sales operations, support sales processes
• Introduce new processes to internal teams through trainings and demos
• Manage and develop a team of two people

• 5+ years of experience in B2B sales operations, strong understanding of B2B sales processes and end-to-end workflows
• Experience with CRM systems and Excel
• Analytical mindset with a data-driven approach to decision-making, including evaluating and adopting the right sales technologies
• Hands-on experience with post-sales process automation, including AI-powered tools
• Strong project management skills with the ability to drive multiple workstreams simultaneously
• Fluent Portuguese
• Advanced English

• Compensation package: base salary and performance-based bonuses, CLT employment
• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 30 days of paid annual leave
• Care & Wellbeing: extended health insurance OMINT Saúde for the employees, their spouses, and children (including dental care), transportation and daily meal allowance, and 100% paid sick leave
• AI-first approach: licenses and access to a wide range of AI tools
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses
• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work

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