Team Leader - UK Financial Customer Service (Centris, QC)
Tasq Staffing Solutions, Inc.
RTA Lead - UK Financial (Centris, QC)
Tasq Staffing Solutions, Inc.· Philippines - Corporate
About this role
Work Setup: Onsite
Location: Centris, QC
Schedule: Shifting, UK time
Qualifications:
- Bachelor's Degree
- 2+ years managing RTA teams.
- Experience managing multiple queues and geographies.
- SLA Achievement
- Schedule Adherence
- Occupancy
- Forecast Variance
- Abandonment %
- Queue Management Accuracy
Responsibilities:
- Live Operations Oversight: Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips.
- Team Leadership: Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts.
- Decision-Making and Escalation: Make fast choices regarding overtime requests, capacity gaps, and high-risk SLA situations, escalating major issues to operations managers.
Frequently Asked Questions
Is the salary disclosed for the RTA Lead - UK Financial (Centris, QC) position at Tasq Staffing Solutions, Inc.?
The salary for this RTA Lead - UK Financial (Centris, QC) role at Tasq Staffing Solutions, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the RTA Lead - UK Financial (Centris, QC) position at Tasq Staffing Solutions, Inc. located?
This RTA Lead - UK Financial (Centris, QC) role at Tasq Staffing Solutions, Inc. is based in Quezon City, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the RTA Lead - UK Financial (Centris, QC) role at Tasq Staffing Solutions, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a RTA Lead - UK Financial (Centris, QC) role in the Philippines - Corporate department at Tasq Staffing Solutions, Inc..
Which team or department does the RTA Lead - UK Financial (Centris, QC) at Tasq Staffing Solutions, Inc. belong to?
This RTA Lead - UK Financial (Centris, QC) position is part of the Philippines - Corporate department at Tasq Staffing Solutions, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the RTA Lead - UK Financial (Centris, QC) position at Tasq Staffing Solutions, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Tasq Staffing Solutions, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the RTA Lead - UK Financial (Centris, QC) job at Tasq Staffing Solutions, Inc. posted?
This RTA Lead - UK Financial (Centris, QC) position at Tasq Staffing Solutions, Inc. was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
RTA Lead - UK Financial (Centris, QC)
Tasq Staffing Solutions, Inc.
You'll be redirected to Tasq Staffing Solutions, Inc.'s official application page on workable.