RTA Lead - UK Financial Collections (Centris, QC)
Tasq Staffing Solutions, Inc.
Team Leader - UK Financial Customer Service (Centris, QC)
Tasq Staffing Solutions, Inc.· Philippines - Corporate
About this role
Start Date: ASAP
Type of Support: Voice
Work Arrangement: 100% Onsite (Quezon City)
Nature of the Account: UK Financial Customer Service
Shift Schedule | Rest days: Shifting schedules, UK time
Educational Requirement:
- Graduate of Bachelor's Degree
Work Experience:
- Graduate of Bachelor's Degree
- Minimum of 2 years of work experience in banking operations and Team Handling UK/US
- 2 to 4 years Team Lead experience under a financial (banking) account, with focus on mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas.
- Sound Knowledge about banking domain and understanding of the process and bucket flows
- Experience in collections team management and familiar with the data and reports pertaining to collections
- Understanding of banking terminologies, guidelines and laws.
- Excellent oral and written communication and listening skills
Responsibilities:
- Team Performance & Productivity (KPIs): Ensuring the team meets service level agreements (SLAs), Average Handle Time (AHT), Customer Satisfaction (CSAT) scores, First Call Resolution (FCR), and Quality Assurance (QA) scores.
- Quality Control & Compliance: Monitoring call/chat quality, providing feedback, conducting root cause analysis (RCA) on errors, and ensuring adherence to compliance and security policies
- Agent Coaching & Development: Conducting regular one-on-one sessions, training, mentoring, and developing action plans to improve underperformers.
Frequently Asked Questions
Is the salary disclosed for the Team Leader - UK Financial Customer Service (Centris, QC) position at Tasq Staffing Solutions, Inc.?
The salary for this Team Leader - UK Financial Customer Service (Centris, QC) role at Tasq Staffing Solutions, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Leader - UK Financial Customer Service (Centris, QC) position at Tasq Staffing Solutions, Inc. located?
This Team Leader - UK Financial Customer Service (Centris, QC) role at Tasq Staffing Solutions, Inc. is based in Quezon City, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Leader - UK Financial Customer Service (Centris, QC) role at Tasq Staffing Solutions, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a Team Leader - UK Financial Customer Service (Centris, QC) role in the Philippines - Corporate department at Tasq Staffing Solutions, Inc..
Which team or department does the Team Leader - UK Financial Customer Service (Centris, QC) at Tasq Staffing Solutions, Inc. belong to?
This Team Leader - UK Financial Customer Service (Centris, QC) position is part of the Philippines - Corporate department at Tasq Staffing Solutions, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Team Leader - UK Financial Customer Service (Centris, QC) position at Tasq Staffing Solutions, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Tasq Staffing Solutions, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Team Leader - UK Financial Customer Service (Centris, QC) job at Tasq Staffing Solutions, Inc. posted?
This Team Leader - UK Financial Customer Service (Centris, QC) position at Tasq Staffing Solutions, Inc. was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Leader - UK Financial Customer Service (Centris, QC)
Tasq Staffing Solutions, Inc.
You'll be redirected to Tasq Staffing Solutions, Inc.'s official application page on workable.