Rooms Back of House Employee

The Room Back of House employee has the overall responsibility for cleaning guest rooms and common areas along with providing excellence in guest service. You will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. Work hours/days vary as dictated by business needs, and may include weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Clean, dust, wax, scrub, polish and service guest rooms, lobby, hallways, public areas daily in line with hotel procedures.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement as determined by the Executive Housekeeper. Make sure the door is closed and the room is locked.
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
• Clean all corridors and service areas including deep cleaning and shampooing. Respond to any projects or requests developed by the Housekeeping management team.
• Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
• Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
• Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Deliver amenities and food items to guest rooms
• Must be able to push, pull or carry up to 50 pounds.
• Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• High School Diploma or General Education Degree (GED) is preferred.
• 1 year of experience in similar role at a luxury/ lifestyle hotel.
• Excellent problem solver with great intuition.
• Ability to verbally communicate effectively and professionally.
• You genuinely care for the safety and security of the guests.
• Must be able to lift, push, pull and carry a minimum of 35 lbs.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Salary range: $8.00 USD - $11.00 USD per hour, plus gratuities.