Retail Associate

Wipro Limited
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📍 Cebu, Cebu State, Philippines

About this role

  • Qualifications

    • Undergraduate (HSC), Diploma, or University Graduate in any discipline
    • At least 6 to 12 months of customer service or related experience
    • Fluent in English, both written and spoken
    • Additional language proficiency is an advantage
    • Willing to work on a shifting schedule

    Essential Skills

    • Excellent written communication and comprehension skills
    • Strong attention to detail and accuracy
    • Ability to manage multiple priorities in a fast-paced environment
    • Reliable, adaptable, and customer-focused
    • Strong problem-solving and teamwork skills

    Preferred Skills

    • Professional email writing and tone adaptation
    • Domain and industry knowledge
    • Customer service process knowledge
    • Experience handling customer accounts and service requests

    Trainable Skills

    • Product and process knowledge
    • Company-specific systems and tools
    • Standard Operating Procedures (SOPs)
    • Loyalty program support processes
    • Escalation and resolution management

    Key Responsibilities

    • Provide end-to-end customer support for pre-sales, post-sales, and account-related inquiries.
    • Resolve customer concerns efficiently while adhering to established policies, procedures, and compliance requirements.
    • Process customer transactions and service requests using internal systems and tools.
    • Manage customer accounts, including profile updates, password resets, loyalty program enrollment, marketing preferences, and order tracking.
    • Handle post-purchase concerns and ensure timely resolution or escalation when required.
    • Support loyalty program members by addressing inquiries and explaining program benefits.
    • Document all customer interactions accurately in internal systems to maintain data integrity.
    • Collaborate with internal teams to resolve complex customer issues and ensure a positive customer experience.
    • Apply problem-solving techniques to identify, analyze, and resolve routine customer concerns.
    • Communicate professionally through email and other customer support channels while maintaining service quality standards.

 

Mandatory Skills: Customer Service Helpdesk .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Frequently Asked Questions

Is the salary disclosed for the Retail Associate position at Wipro Limited?
The salary for this Retail Associate role at Wipro Limited is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Retail Associate position at Wipro Limited located?
This Retail Associate role at Wipro Limited is based in Cebu, Cebu State, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Retail Associate position at Wipro Limited?
Click the "Apply Now" button on this page. You will be redirected to Wipro Limited's official application portal hosted on successfactors where you can submit your application directly.
When was the Retail Associate job at Wipro Limited posted?
This Retail Associate position at Wipro Limited was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Retail Associate
Wipro Limited
Apply for this role ↗

You'll be redirected to Wipro Limited's official application page on successfactors.