Retail Associate

JOB DESCRIPTION

⦁ Resolve customer queries end-to-end, including pre-sales, post-sales, and account-related issues, ensuring accurate and timely solutions.
⦁ Facilitate transactions and service requests using prescribed processes and systems, while maintaining compliance with current offers and organisational policies.
⦁ Manage customer accounts comprehensively, including loyalty programme enrolment, marketing preferences, password resets, profile updates, certificate status, and order tracking.
⦁ Document and update all customer interactions accurately in internal systems to maintain data integrity and enable future support.
⦁ Handle post-purchase inquiries effectively, applying standard operating procedures (SOPs) for issue resolution and escalation where necessary.
⦁ Provide dedicated support for loyalty programmes, ensuring customers understand benefits and resolve related queries promptly.
⦁ Collaborate with internal teams to address complex issues, escalate technical problems, and ensure customer satisfaction through proactive follow-up. 

QUALIFICATION 

• Fluent in English is a must; fluent in other languages, is an asset
• Excellent witten communication and comprehension skills
• Must be detail oriented, reliable and have the ability to handle multiple priorities in a fast-paced environment
• Flexibility to work accross multiple shifts 
• Able to understand and communicate to the customers requirements as per the SOP defined/information available in knowledge management portal.
• Solves routine problems effectively, gathering the information necessary from the customer
• Applies systematic approach to solving problems
• Undergraduate (HSC) / Diploma/ University Graduate - Any Discipline
• With at least 6 months of BPO Experience

 

Mandatory Skills: Customer Service Helpdesk .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.