Restaurant Server | Part-Time | Lucas Museum of Narrative Art

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Restaurant Server is responsible for providing exceptional food and beverage service while creating memorable dining experiences for guests. This position delivers attentive, knowledgeable, and personalized service by taking food and beverage orders, serving menu items accurately, and ensuring guest satisfaction throughout the dining experience. The Restaurant Server works collaboratively with culinary and front-of-house teams to uphold the highest standards of hospitality, professionalism, and service excellence.

This role will pay an hourly rate of $18.90 and is tip eligible.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 31, 2026.

About the Venue

Oak View Group is proud to operate the food and beverage program at the Lucas Museum of Narrative Art. The hospitality operation features a diverse portfolio of dining experiences, including a multi-concept café, a modern luxury restaurant, a licensed Starbucks location, and a robust special events catering program. The team is dedicated to delivering exceptional guest experiences through outstanding food, service, and hospitality within one of the nation's premier cultural destinations.

Responsibilities

• Welcome guests in a friendly, professional, and engaging manner.
• Present menus, explain menu items, daily features, and beverage offerings, and make recommendations based on guest preferences.
• Accurately take food and beverage orders and enter them into the point-of-sale (POS) system.
• Serve food and beverages promptly while ensuring accuracy, quality, and proper presentation.
• Anticipate guest needs by monitoring tables throughout the dining experience.
• Respond promptly and professionally to guest questions, requests, and concerns, escalating issues to management when appropriate.
• Present guest checks, process payments accurately, and thank guests for their visit.
• Prepare dining areas before service, including setting tables and ensuring stations are fully stocked.
• Coordinate with Hosts, Bartenders, Server Assistants, and Culinary team members to ensure efficient and seamless service.
• Maintain clean and organized service stations throughout each shift.
• Complete opening, closing, and side work responsibilities.
• Assist with table maintenance, clearing, and resetting as needed.
• Maintain thorough knowledge of menu items, ingredients, preparation methods, allergens, and daily specials.
• Demonstrate knowledge of wine, beer, cocktails, and non-alcoholic beverages to provide recommendations and pairings.
• Promote featured menu items and specialty beverages to enhance the guest experience.
• Follow responsible alcohol service practices and verify guest identification as required by law and company policy.
• Assist with private dining events, receptions, banquets, and special functions as assigned.
• Provide attentive service while adapting to varying event styles and service formats.
• Collaborate with event and culinary teams to ensure successful event execution.
• Adhere to all food safety, sanitation, and health department regulations.
• Follow responsible beverage service laws and company alcohol service policies.
• Maintain a clean, organized, and safe work environment.
• Comply with all company policies, procedures, and guest service standards.

Qualifications

• High school diploma or equivalent preferred.
• Previous serving experience in a full-service restaurant, hotel, private club, performing arts venue, or hospitality environment preferred.
• Responsible Beverage Service certification and Food Handler certification are required, or the ability to obtain them within the designated timeframe.
• Ability to work evenings, weekends, holidays, and special events.
• Exceptional customer service and hospitality skills.
• Strong communication and interpersonal abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic math and cash-handling skills.
• Knowledge of POS systems and restaurant operations.
• Professional appearance and demeanor.
• Ability to work collaboratively as part of a team while providing individualized guest service.
• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy trays, food, beverages, and supplies.
• Must be able to perform frequent bending, reaching, lifting, and carrying.
• Ability to work in a fast-paced dining environment.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.