Resident Relations Specialist - Preston Reserve

Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

We are hiring a Resident Relations Specialist to work onsite at our apartment community Preston Reserve in Cary, NC.

As a Resident Relations Specialist, you will play a key role in the resident experience, focusing on lease renewals, resident retention, and delivering exceptional customer service. This position is ideal for a customer-focused professional who enjoys building relationships, solving problems, and creating positive experiences for residents throughout their residency.

Learn more about the community here: Preston Reserve Apartments

What We Offer

AIR offers a competitive compensation and benefits package designed to reward performance and support your success, including:

• Expected base pay of $21.00 - $22.00 per hour + Monthly Lease Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discount at any AIR community.
  • Option to live onsite with zero commute or at a nearby AIR community.
• Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended.
  • You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season.

What You Will Do

• Manage the resident lease renewal process, including communicating renewal options and finalizing renewal agreements with residents.
• Support resident retention efforts by building strong resident relationships and delivering exceptional customer service.
• Respond to and resolve resident concerns, complaints, and service-related issues while coordinating with appropriate team members as needed.
• Assist residents throughout their lifecycle, including move-ins, move-outs, transfers, rent payments, and general account inquiries.
• Enter and monitor service requests and provide updates regarding work order status.
• Communicate community updates, policies, and important information to residents.
• Coordinate resident events and engagement activities.
• Support overall community operations, including policy compliance, package management, vehicle and pet registrations, and other resident needs.

Qualifications

Who You Are

• Customer-focused and committed to delivering an exceptional resident experience.
• Goal-driven with a strong focus on resident retention and relationship building.
• Adaptable in a fast-paced environment with changing priorities.
• Strong problem-solver who approaches challenges with professionalism and empathy.
• Collaborative team player with a positive, solution-oriented mindset.

What You Have

• 2+ years of customer service experience in a fast-paced environment such as property management, hospitality, retail, restaurant, or sales.
• Proven ability to build relationships, resolve concerns, and deliver exceptional customer service.
• Experience meeting goals and managing multiple priorities while maintaining attention to detail.
• Strong verbal and written communication skills.
• Flexible schedule with availability to work during office hours, including weekends as needed.
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

Additional Information

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 10/19/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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