Apartment Resident Relations Specialist - The Debra Metrowest

Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

We are hiring a Resident Relations Specialist for our apartment community The Debra Metrowest in Orlando, Florida.

Community Website: The Debra Metrowest

Our Resident Relations Specialists are relationship builders, problem solvers, and sales professionals who create exceptional experiences for both current and prospective residents. In this role, you'll guide prospects through the leasing process, deliver outstanding customer service, and help drive the success of the apartment community. If you enjoy connecting with people, achieving goals, and creating positive resident experiences, we'd love to hear from you.

What We Offer

AIR offers a competitive compensation and benefits package designed to reward performance and support your success, including:

• $18.00 - $21.00 per hour, based on skills and experience
• Commissions for new leases and renewals
• 25% Rent Discount at any AIR community
• Option to live onsite with zero commute or at a nearby AIR community

What You Will Do

• Follow AIR's sales process, including prompt follow-up with prospective residents, scheduling and conducting tours, and showcasing the unique value of the community.
• Build relationships with prospects and guide them through the leasing process from initial inquiry through move-in.
• Maintain a track record of consistently meeting or exceeding monthly leasing goals.
• Deliver exceptional customer service to residents, creating positive experiences and meaningful connections.
• Provide leasing support to other AIR communities as needed.
• Contribute to marketing, outreach, and resident engagement initiatives.
• Adhere to Fair Housing Laws and Regulations

Qualifications

Who You Are

• Goal-Driven and Sales-Motivated
• Adaptable to Fast Pace and Shifting Priorities
• Customer Experience Focused
• Collaborative Team Player
• Excellent Communicator and Relationship Builder

What You Have

• 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant).
• Demonstrated success in goal setting/achievement and following a sales process.
• Excellent customer service skills to address current and future resident needs.
• Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

Additional Information

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount available
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 10/26/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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