Reservation Supervisor
accorhotel
Reservation Supervisor
About this role
Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Job Description
- Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
- Ensure information provided to guests is accurate and individualized
- Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
- Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
- Assist in preparing daily, weekly and monthly reports
- Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
- Ensure smooth shift changes with proper pass-on to the next shift
- Report any equipment failures/problems & repair requests to Maintenance Department
- Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
- Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications
- Minimum 2-3 years of experience in a reservation or hospitality environment
- Proficiency with reservation management systems and hotel property management software
- Strong communication and interpersonal skills with the ability to lead and motivate a team
- Excellent customer service orientation and problem-solving abilities
- Attention to detail and accuracy in data entry and record-keeping
- High school diploma or equivalent; hospitality certification or training preferred
- Fluency in English
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Reservation Supervisor position at accorhotel?
The salary for this Reservation Supervisor role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Reservation Supervisor position at accorhotel located?
This Reservation Supervisor role at accorhotel is based in id, Kepulauan Riau, Lagoi, Lagoi, Kepulauan Riau, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Reservation Supervisor role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Reservation Supervisor role at accorhotel.
How do I apply for the Reservation Supervisor position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Reservation Supervisor job at accorhotel posted?
This Reservation Supervisor position at accorhotel was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Reservation Supervisor
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.