RCM Customer Service Agent
veradigm
RCM Customer Service Agent
veradigm· LE9220 Veradigm India Private Limited - Pune
About this role
Job Description: RCM Customer Service Agent
Department: RCM Patient Experience
Reports To: Associate Manager
Job Title: RCM Customer Service Agent
Work Location: Pune -India, Onsite
Employment Type: Full-Time
Experience Level: 1–2 years
Job Responsibilities:
•Strong customer service skills; answering patient calls; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally.
•Interact with patients via Live Calls to help troubleshoot and resolve complex billing related issues.
•Maintain high levels of customer satisfaction by providing fast and accurate responses on calls.
•Be a champion of change management with both internal and external customers.
•Document and manage customer interactions in Veradigm CRM system.
•Able to rapidly learn new software to deliver customer satisfaction.
•Able to work effectively under stressful conditions in a fast-paced environment.
•Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform.
Academic and professional qualifications:
Educational Background: 10+2 plus Bachelor's Degree/Diploma preferred.
Experience:
•US Medical Billing knowledge and experience.
•Total customer service experience/ experience of 1-2years.
•Creative and effective problem-solving skills.
•Excellent written and verbal communication skills.
•Friendly, patient and professional phone demeanor.
•Dependable with the ability to work in a fast-paced environment.
Work Hours:
Capable of working in night shifts with timings
07:30pm to 04:30am IST (In Daylight Savings: 08:30pm to 05:30am IST).
Benefits
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
Quarterly Company-Wide Recharge Days
Peer-based incentive “Cheer” awards
Tuition Reimbursement Program
To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
https://veradigm.com/about-veradigm/careers/benefits/
https://veradigm.com/about-veradigm/careers/culture/
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Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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Frequently Asked Questions
Is the salary disclosed for the RCM Customer Service Agent position at veradigm?
The salary for this RCM Customer Service Agent role at veradigm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the RCM Customer Service Agent position at veradigm located?
This RCM Customer Service Agent role at veradigm is based in Pune, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the RCM Customer Service Agent role at veradigm full-time or part-time?
This is listed as a Full time position. It is posted as a RCM Customer Service Agent role in the LE9220 Veradigm India Private Limited - Pune department at veradigm.
Which team or department does the RCM Customer Service Agent at veradigm belong to?
This RCM Customer Service Agent position is part of the LE9220 Veradigm India Private Limited - Pune department at veradigm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the RCM Customer Service Agent position at veradigm?
Click the "Apply Now" button on this page. You will be redirected to veradigm's official application portal hosted on workday where you can submit your application directly.
When was the RCM Customer Service Agent job at veradigm posted?
This RCM Customer Service Agent position at veradigm was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
RCM Customer Service Agent
veradigm
You'll be redirected to veradigm's official application page on Workday.