Quality & Compliance Manager

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia (UPA) division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Employing 5,000 staff, we create life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

So working in our UPA division means you’ll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions.

Our global footprint offers you the chance to connect with people from around the world.

We'd like to hear from you ! 

Job Description

The Quality and Compliance Manager operates across a portfolio of business units, ensuring compliance with relevant non-financial regulatory and legislative requirements, while providing advice on and managing College/Campus governance processes. 

This role is responsible for embedding quality practices, including management and oversight of compliance and quality audits, accreditation and registration processes, continuous improvement of the policy framework, strategic and operational planning, reporting to legislative bodies, and overall compliance with the regulatory framework within which the College/Campus operates. 

Key Result Areas:

Business Partnering 

• Provide compliance business partnering services to a selection of Business Units within the University Partnerships Australasian division 

• Establish and maintain strong and effective relationships with key internal and external stakeholders such as College/Campus executives, regulatory authorities and university partners 

• Participate in strategic planning with the College/Campus executive 

• Deliver compliance training and induction to College/Campus staff 

• Work within the shared services model, collaborating with the Q&C Coordinator and Q&C Officers to streamline, modernise and standardise business processes where appropriate. 

Governance & Risk Management 

• Manage College/Campus governance structures, arrange and provide executive officer support to key decision making committees, including Management Team, Academic Board, Program Advisory Committees, and Joint Strategic Partnership Committees and other as appropriate 

• Oversee the governance cycle across the colleges ensuring compliance with Higher Education Standards 

• Provide leadership to College/Campus governance activities, including: 

• Reporting outcomes against objectives  

• Assist in curriculum change/modification approval    

• Develop Reports on College/Campus activities for consideration by Management Committee or Academic Board 

• Coordinate reports on benchmarking and tracer studies  

• Investigate, and provide unbiased findings, of student complaints and appeals for consideration at the Appeals Committee 

• Lead enterprise risk management processes with the executives of each College/Campus within the portfolio, including periodic risk assessments and reporting on outcomes through the governance structure 

Compliance 

• Provide strategic regulatory advice to College/Campus executives 

• Manage compliance with the regulatory framework and quality assurance processes, including requirements established through the National Code, ESOS, Higher Education Threshold Standards, the Higher Education Support Act and state-based legislation governing higher education providers 

• Monitor and provide advisory information on government changes to the higher education environment which impact on the Colleges/Campuses 

• Monitor and facilitate ongoing continuous improvement of the College/Campus policy framework to support revisions to government legislation and ongoing improvements to business processes 

• Manage and contribute to TEQSA registrations, accreditation, renewals and material changes in line with government regulatory requirements and College/Campus policy 

• Ensure timely reporting to legislative bodies including Department of Education, Tertiary Education Quality Standards Agency (TEQSA) and the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) 

• Maintain memberships including Tuition Protection Scheme (TPS) for the Colleges/Campuses within their portfolio 

• Provide advice to the teams undertaking data reporting to government authorities such as TCSI and PRISMS, FEEHELP and all provider obligatory levies 

Policy 

• Manage the Colleges/Campuses policy frameworks and oversee review and improvement activities 

• Monitor university partner policy changes, and engage local College/Campus SMEs, to enact consequential changes for the College/Campus 

Qualifications

Essential: 

• Completion of a tertiary qualification or an equivalent combination of relevant experience and/or education, preferably in a higher education environment 

• High level oral communication skills, including the ability to deliver management briefings and consult with staff at all levels of the organisation 

• Excellent written communication skills with a demonstrated ability to prepare written material such as accreditation reports and committee minutes 

• Demonstrated experience in producing and monitoring strategic and operational and business plans 

• Demonstrated experience in continuous improvement of processes and procedures across organisational boundaries, and monitoring outcomes of identified opportunities for improvement 

• Demonstrated understanding of, and experience in working with, the education sector regulatory framework 

• Demonstrated computer literacy, including strong skills in Microsoft Office suite packages 

• Proficiency in data analysis to inform continual improvement 

• Demonstrated staff supervisory experience 

Desirable: 

• Experience in working in an international education environment 

Additional Information

What we can offer 

• We offer careers across our global operations.
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development.

Diversity Equity and Inclusion 

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. 

How to Apply

Applications are assessed upon receipt.  To view other opportunities, please visit navitas.com/careers. 

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check.