Graphic Designer
abcoffee
Quality & Assurance Manager
abcoffee· Operations
About this role
Key Responsibilities
Quality Management
- Develop and implement quality assurance standards across all stores.
- Ensure consistency in beverage preparation, food quality, and customer experience.
- Build and continuously improve SOPs for operations and quality control.
- Monitor product quality from procurement to customer delivery.
Food Safety & Compliance
- Ensure compliance with FSSAI, HACCP, and food safety regulations.
- Conduct periodic food safety inspections and hygiene audits.
- Drive corrective and preventive action plans (CAPA).
- Maintain quality documentation and audit records.
Store Audits
- Conduct regular operational and quality audits across all stores.
- Evaluate cleanliness, hygiene, equipment maintenance, and SOP adherence.
- Identify operational gaps and implement improvement plans.
- Track audit scores and drive continuous improvement.
Vendor & Supply Chain Quality
- Evaluate supplier quality standards.
- Conduct vendor audits.
- Ensure raw materials meet quality specifications.
- Monitor warehouse quality and storage conditions.
Training & Capability Building
- Train store teams on food safety, hygiene, and operational standards.
- Conduct refresher sessions and certification programs.
- Build a quality-first culture across the organization.
Customer Quality Management
- Analyze customer complaints and identify root causes.
- Drive corrective actions with Operations and Supply Chain.
- Monitor customer feedback trends to improve quality.
Reporting & Analytics
- Publish weekly and monthly quality dashboards.
- Track audit scores, compliance, wastage, customer complaints, and corrective action closure.
- Present quality performance to leadership.
Frequently Asked Questions
What is the salary for the Quality & Assurance Manager role at abcoffee?
The listed salary for this Quality & Assurance Manager position at abcoffee is INR 50K–80K. This is an FULL TIME role.
Where is the Quality & Assurance Manager position at abcoffee located?
This Quality & Assurance Manager role at abcoffee is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality & Assurance Manager role at abcoffee full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Quality & Assurance Manager role in the Operations department at abcoffee.
Which team or department does the Quality & Assurance Manager at abcoffee belong to?
This Quality & Assurance Manager position is part of the Operations department at abcoffee. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality & Assurance Manager position at abcoffee?
Click the "Apply Now" button on this page. You will be redirected to abcoffee's official application portal hosted on keka where you can submit your application directly.
When was the Quality & Assurance Manager job at abcoffee posted?
This Quality & Assurance Manager position at abcoffee was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality & Assurance Manager
abcoffee · 💰 INR 50K–80K
You'll be redirected to abcoffee's official application page on keka.