Team Leader - UK Financial Customer Service (Centris, QC)
Tasq Staffing Solutions, Inc.
Quality Assurance Analyst (Quezon City) | Onsite
Tasq Staffing Solutions, Inc.· Philippines - Corporate
About this role
Work Setup: Onsite (Quezon City)
Shift Schedule: Following EST
Target Start Date: July 13, 2026
Requirements:
- At least 1 year of experience as Healthcare Quality Assurance
- Can start ASAP; Target start date on July 13, 2026
- Willing to work onsite in Vertis North
Responsibilities:
- Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
- Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
- Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
- Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements.
- Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.
Frequently Asked Questions
Is the salary disclosed for the Quality Assurance Analyst (Quezon City) | Onsite position at Tasq Staffing Solutions, Inc.?
The salary for this Quality Assurance Analyst (Quezon City) | Onsite role at Tasq Staffing Solutions, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Assurance Analyst (Quezon City) | Onsite position at Tasq Staffing Solutions, Inc. located?
This Quality Assurance Analyst (Quezon City) | Onsite role at Tasq Staffing Solutions, Inc. is based in Quezon City, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Assurance Analyst (Quezon City) | Onsite role at Tasq Staffing Solutions, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a Quality Assurance Analyst (Quezon City) | Onsite role in the Philippines - Corporate department at Tasq Staffing Solutions, Inc..
Which team or department does the Quality Assurance Analyst (Quezon City) | Onsite at Tasq Staffing Solutions, Inc. belong to?
This Quality Assurance Analyst (Quezon City) | Onsite position is part of the Philippines - Corporate department at Tasq Staffing Solutions, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Assurance Analyst (Quezon City) | Onsite position at Tasq Staffing Solutions, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Tasq Staffing Solutions, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Quality Assurance Analyst (Quezon City) | Onsite job at Tasq Staffing Solutions, Inc. posted?
This Quality Assurance Analyst (Quezon City) | Onsite position at Tasq Staffing Solutions, Inc. was posted on Jul 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Assurance Analyst (Quezon City) | Onsite
Tasq Staffing Solutions, Inc.
You'll be redirected to Tasq Staffing Solutions, Inc.'s official application page on workable.