Production Support - Global Risk

Responsibilities: Provide 1st and 2nd line production support for Fixed Income Cross Asset, Collateral Management, and Risk systems across multiple asset classes. IT Application Support for Fixed Income Cross Asset systems, Global Risk Data Warehouse, and Market Risk and Credit Risk applications, ensuring stability and service continuity. Act as a key point of contact for traders and risk managers on operational issues, functional queries, and change requests. Analyze issues/production incidents to determine business and technical impact, and define effective remediation strategies and work with stakeholders for resolution. Lead incident management end to end, including triage, escalation, coordination, and closure in line with governance requirements. Oversee problem management, change/release deployment, environment governance, and automation initiatives to reduce operational toil and improve efficiency. Take full ownership of logged incidents & problem tickets, drive remediation until full closure and resolution. Stay resilient under high-stress production incidents; triage urgent live issues efficiently during critical outages to mitigate business impact. Build strong partnerships with front-office and technology teams to support trading and risk workflows and improve service delivery. Foster robust working relationships with core dependent technology teams to streamline cross-team collaboration. Identify areas of toil and apply AI or Automation tools to optimize workload. Required Qualifications: A bachelor’s degree or higher, preferably in the field of Science, Technology, Engineering or Mathematics. Over 5 years of industry experience in L1/L2 application support. Investment banking experience is preferable. Strong hands–on experience using the following technologies: Java, Python, MS SQL Server/Oracle. SQL Scripting, Querying, Debugging, Stored Procedures UNIX / LINUX / Windows skills. Job scheduling technologies like Autosys Practical working knowledge of Cloud technologies (AWS, Azure, Google Cloud). Ability to understand and write shell scripting / Python programming. Critical thinking mind-set, excellent problem-solving skills and ability to work under pressure in a fast-paced environment with time critical milestones. Knowledge of ITIL framework in Incident, Problem, and Change Management processes. Experience in communicating with stakeholders with varying technical expertise and levels of seniority. Self-motivated, proactive in nature, and ability to work independently, as well as collaboratively in a global organization. Motivated to learn new technologies and develop skills. Strong written and spoken English with conversational level Japanese desirable. Preferred Qualifications: Knowledge of DevOps concepts and tools like Jenkins, Ansible, Docker. Familiarity with Big data technologies like (Dremio, MinIO, Spark) will be a plus. Knowledge of Basel II/ FRTB & IMM regulatory frameworks will be a plus..