Senior Business Analyst – CRES IT

We are seeking a Senior Business Analyst based in Tokyo to support Japan as the primary business area, with additional responsibility for APAC initiatives. The role will act as a bridge between business users, IT teams, global stakeholders, and vendors. You will analyze business needs, define requirements, improve processes, and support the implementation and operation of technology solutions. Job Responsibilities: Serve as the primary business analysis contact for Japan and support APAC initiatives as needed. Understand business needs and analyze current processes, mainly for Japan. Identify improvement opportunities and propose practical solutions. Gather, document, and manage business and functional requirements. Create process flows, user stories, use cases, and acceptance criteria. Act as a liaison between Japan business users, IT teams, global teams, and vendors. Support solution design, system testing, and user acceptance testing. Analyze application issues and coordinate with IT and vendors to resolve them. Support data analysis, reporting, user training, and solution adoption. Review vendor and offshore deliverables to ensure requirements are met. Identify and communicate risks, issues, and dependencies. Ensure compliance with governance and information security requirements. Requirements What are we looking for: 7+ years of experience as a Business Analyst, Systems Analyst, or similar role. Strong experience supporting business users and technology initiatives in Japan. Experience in requirements gathering, business process analysis, and functional specification. Ability to translate business needs into clear and actionable requirements. Experience creating process flows, user stories, use cases, and test scenarios. Experience supporting system implementation, enhancement, testing, and production support. Understanding of APIs, system integrations, databases, and cloud/SaaS solutions. Experience working with business users, IT teams, and vendors. Strong communication and stakeholder management skills. Native Japanese and business-level English. Experience working with global or cross-cultural teams. Understanding of governance and information security requirements. Preferred Qualifications: Knowledge of corporate real estate, facilities, or workplace management in Japan. Experience with related SaaS solutions. Experience supporting APAC or multinational teams. Experience in financial services or other regulated industries. Business analysis or related certifications, such as CBAP or PMI-PBA. Familiarity with Agile, Waterfall, or hybrid delivery methods.