Product Support Executive
mcb· Support
About this role
Job Description
We are looking for a proactive and customer-focused Product Support Executive with 1–2 years of experience in Payment Gateway and ERP platforms. The ideal candidate should have strong problem-solving abilities, excellent communication skills, and experience coordinating with vendors to ensure seamless customer support.
Key Responsibilities
- Provide timely support to clients regarding Payment Gateway and ERP-related issues.
- Diagnose, troubleshoot, and resolve customer queries efficiently.
- Coordinate with internal teams and external vendors to resolve technical and operational issues.
- Ensure prompt follow-up and closure of customer tickets.
- Communicate effectively with clients through phone, email, and other support channels.
- Monitor payment gateway transactions and assist in resolving transaction failures or reconciliation issues.
- Maintain accurate records of customer interactions and issue resolutions.
- Escalate complex issues to the appropriate teams and track them until closure.
- Deliver a high level of customer satisfaction by providing professional and courteous support.
Required Skills & Qualifications
- 1–2 years of experience supporting Payment Gateway and ERP platforms.
- Strong problem-solving and analytical skills.
- Experience in vendor coordination and issue resolution.
- Excellent verbal and written communication skills.
- Good client handling and relationship management skills.
- Ability to prioritize tasks and work in a fast-paced environment.
- Basic understanding of payment processing, transaction flow, and ERP systems.
Frequently Asked Questions
Is the salary disclosed for the Product Support Executive position at mcb?
The salary for this Product Support Executive role at mcb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Support Executive position at mcb located?
This Product Support Executive role at mcb is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Support Executive role at mcb full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Product Support Executive role in the Support department at mcb.
Which team or department does the Product Support Executive at mcb belong to?
This Product Support Executive position is part of the Support department at mcb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Support Executive position at mcb?
Click the "Apply Now" button on this page. You will be redirected to mcb's official application portal hosted on keka where you can submit your application directly.
When was the Product Support Executive job at mcb posted?
This Product Support Executive position at mcb was posted on Jul 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Support Executive
mcb
You'll be redirected to mcb's official application page on keka.