Business Systems & Implementation Manager (CIO Office)
mcb· New Project
About this role
Business Systems & Implementation Manager
Single owner for every piece of software the company runs on.
What you'll own
1. Platform implementation
- Own the end-to-end rollout of business software: requirement gathering, vendor evaluation, configuration, data migration, go-live
- Configure platforms to match how our teams actually work — not how the vendor's demo works
- Own the implementation plan, timeline and cutover
- Run UAT with the teams who'll use it, and hold the line before go-live
2. Integrations
- Connect the stack so data flows instead of being re-keyed:
- Payment gateways — Razorpay, Cashfree, PayU and similar
- CPaaS / communication — click-to-call, WhatsApp Business API, SMS, IVR
- Email, calendar and document tooling
- CRM ↔ support ↔ accounting ↔ HR — the connections between systems, which is where most of the value and most of the breakage lives
- Use native connectors and low-code tools where possible; brief engineering only where genuinely necessary
- Document every integration: what connects to what, what data moves, who to call when it breaks
3. Training and adoption
- Train teams properly — not one session at launch, but ongoing, role-specific enablement
- Write SOPs and quick-reference guides for each system
- Onboard new joiners onto the tools they need from day one
- Be the internal go-to person when someone is stuck
4. Usage monitoring and accountability
- Track actual usage per team and per person — licences assigned versus licences used
- Report adoption to leadership monthly: what's being used, what's being ignored, what's being worked around
- Chase and fix low adoption; find out whether it's a training problem, a configuration problem or a wrong-tool problem
- Flag and kill software nobody uses
5. Vendor and cost management
- Own vendor relationships, renewals and support escalations
- Track spend across the software stack and identify overlap and waste
- Negotiate renewals with usage data in hand
- Maintain the master inventory of every tool, owner, cost and renewal date
6. Access and hygiene
- User provisioning and deprovisioning — especially on exit
- Role-based access and permission structures
- Basic data hygiene and backup discipline across systems
Qualification
- Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
- Relevant experience in business systems, software implementation, integrations, or operations technology is preferred.
Frequently Asked Questions
Is the salary disclosed for the Business Systems & Implementation Manager (CIO Office) position at mcb?
The salary for this Business Systems & Implementation Manager (CIO Office) role at mcb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Business Systems & Implementation Manager (CIO Office) position at mcb located?
This Business Systems & Implementation Manager (CIO Office) role at mcb is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Business Systems & Implementation Manager (CIO Office) role at mcb full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Business Systems & Implementation Manager (CIO Office) role in the New Project department at mcb.
Which team or department does the Business Systems & Implementation Manager (CIO Office) at mcb belong to?
This Business Systems & Implementation Manager (CIO Office) position is part of the New Project department at mcb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Business Systems & Implementation Manager (CIO Office) position at mcb?
Click the "Apply Now" button on this page. You will be redirected to mcb's official application portal hosted on keka where you can submit your application directly.
When was the Business Systems & Implementation Manager (CIO Office) job at mcb posted?
This Business Systems & Implementation Manager (CIO Office) position at mcb was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Business Systems & Implementation Manager (CIO Office)
mcb
You'll be redirected to mcb's official application page on keka.