Backend Engineer
Lendsqr
Product Operations Officer
Lendsqr· Enterprise
About this role
Lendsqr is all about making credit accessible and bridging the credit gap in every region. To do this, we’ve built a robust LaaS platform that caters to the entire lending lifecycle for our customers. Over the last few years, Lendsqr has been revolutionizing how everyone can get loans easily by helping lenders with the technology, data, and services they need to launch their digital lending at scale.
Top digital lenders like Kredi Bank, Urgent10k, Irorun, and even Sterling Bank now depend on Lendsqr to power their lending systems.
But we cannot do all these without committed and incredibly smart people who share the same passion and vision for Africa. We need you. Join us!
About this role
A Product Operations Officer in Lendsqr is a major problem solver. They would be responsible for handling issues, concerns, and clarifications that customers raise. A successful candidate for this role would get to engage directly with our customers and build meaningful relationships that can strategically reposition their businesses. They would provide customers with the insights and knowledge they require to make the most of our platform and achieve success.
The Product Operations Officer role is a transitional role where staff are open to moving to other roles, such as product management, product specialist, and engineerin,g after a period of 3 to 6 months of exemplary performance on the job.
The Product Operations Officer role is a transitional role where staff are open to moving to other roles, such as product management, product specialist, and engineerin,g after a period of 3 to 6 months of exemplary performance on the job.
Lendsqr is currently in the process of establishing itself in various countries. However, at the moment, whilst we work remotely, we are only able to hire employees resident in Nigeria to ensure effective employee management.
Responsibilities
- Handles customer inquiries, complaints, and issues related to various Lendsqr products or services.
- Collaborates with the product development team to identify and resolve product-related issues and bugs.
- Monitors and analyzes systems in place to provide proactive support.
- Provides relevant documentation and report on issues that have been escalated to customers.
- Monitors and analyzes product usage data to identify trends and opportunities for improvement.
- Develops and maintains product documentation, including manuals, user guides, and training materials.
- Collaborates with stakeholders to ensure alignment and provide updates on product support activities.
- Contributes to the development and implementation of product support strategies and best practices.
Requirements
- Minimum of 2:1 degree in engineering or any other relevant field
- 1 year of work experience as a customer support rep, product manager, product specialist, or any other associated field.
Competencies/Skills
- Great analytical and problem-solving skills
- Great interpersonal skills
- Great verbal and written communication skills
- Must be detail-oriented and a quick learner
- Good knowledge of fintech and technical products
Compensation Structure
- Base pay
- Incentive pay
- Internet data reimbursement
- Other company benefits as defined by policy
Frequently Asked Questions
Is the salary disclosed for the Product Operations Officer position at Lendsqr?
The salary for this Product Operations Officer role at Lendsqr is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Product Operations Officer job at Lendsqr remote?
Yes, this Product Operations Officer position at Lendsqr is remote, with team members based in Lagos, Nigeria. You can work from home or anywhere in the supported regions.
Is the Product Operations Officer role at Lendsqr full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Product Operations Officer role in the Enterprise department at Lendsqr.
Which team or department does the Product Operations Officer at Lendsqr belong to?
This Product Operations Officer position is part of the Enterprise department at Lendsqr. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Operations Officer position at Lendsqr?
Click the "Apply Now" button on this page. You will be redirected to Lendsqr's official application portal hosted on freshteam where you can submit your application directly.
When was the Product Operations Officer job at Lendsqr posted?
This Product Operations Officer position at Lendsqr was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Operations Officer
Lendsqr
You'll be redirected to Lendsqr's official application page on freshteam.