Product Operations Associate

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As a Product Operations Associate, you will support day-to-day product operations by collecting and analyzing product data, helping maintain clear stakeholder communication, and supporting user research and process improvement activities. You will work closely with the wider product team to keep tools, documentation, and workflows running smoothly. This is a great opportunity to build your product operations expertise within a mission-driven, fast-scaling organization.

Responsibilities:

Product performance and data analysis

• Follow established procedures to collect and analyze basic product data, accurately extracting data from assigned sources.
• Assist in creating basic reports on product performance metrics.
• Identify potential areas for improvement based on clear guidelines.
• Support basic quantitative and qualitative analysis of product data to inform product decisions.

Stakeholder communication support

• Observe relationships and ways of working with key stakeholders, building an understanding of effective communication styles for product plans and progress.
• Build content to support the team's communication of product vision, roadmap, and progress updates to stakeholders.
• Address stakeholder concerns with pre-defined answers or help docs in a timely and professional manner.
• Build positive working relationships with stakeholders from different departments, such as engineering, marketing, and sales.

Product tooling and process support

• Follow established procedures for using product development tools, proficiently using assigned tools within established workflows.
• Identify minor inefficiencies in existing processes and suggest simple improvements.
• Contribute to maintaining documentation for product development processes.

User and customer research support

• Support a basic understanding of user and customer needs through participation in user research activities.
• Observe user interviews and usability testing sessions.
• Assist with gathering and documenting user feedback, and identify basic user needs from research data.

Change management support

• Follow standard techniques to investigate and analyze the size, nature, and impact of changes to operational activities.
• Contribute to recommendations for change management plans and actions.
• Support implementation and engage with stakeholders under direction.

Must-have skills (required)

• Able to follow established procedures to collect, extract, and analyze basic product data.
• Basic proficiency with spreadsheets and product data tools for reporting and analysis.
• Good written and verbal communication skills, able to support clear communication of product plans and progress to stakeholders.
• Able to build positive working relationships with stakeholders across departments, such as engineering, marketing, and sales.
• Comfortable using product development and collaboration tools within established workflows.
• Able to support user research activities, including observing interviews and usability sessions and documenting feedback.
• Basic understanding of change management principles and ability to support implementation activities under direction.

Academic and professional requirements

• Bachelor's degree in Business, Product Management, or a related field, or equivalent practical experience.
• 1–3 years of experience in a product operations, product support, or related analytical role.

Nice-to-have skills (preferred)

• Exposure to product analytics or A/B testing concepts.
• Familiarity with product documentation and knowledge base tools.
• Interest in user research and customer-centric product development.

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Hybrid Working Model
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!