IT Infrastructure Lead

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As an IT Infrastructure Lead, you will oversee the design, implementation, and ongoing operation of CloudFactory's physical data centre and on-premise network, ensuring high availability and performance of critical infrastructure. You will lead and develop a small infrastructure team, manage the infrastructure budget, and govern domain, DNS, disaster recovery, and compliance programs across the infrastructure estate. This is a great opportunity to shape infrastructure strategy while growing your leadership experience within a mission-driven, fast-scaling organization.

Responsibilities:

Infrastructure operations and network management

• Oversee the design, implementation, and robust ongoing operation of the organization's physical data centre and on-premise network.
• Ensure high availability and performance of critical on-premise systems.
• Review and approve major maintenance, upgrades, and infrastructure change activities managed by the team.

Domain, DNS, and certificate governance

• Govern the organization's corporate domain portfolio and enforce domain security standards (DNSSEC, DMARC).
• Act as the final escalation authority for all domain, DNS, and certificate-related issues.
• Define and maintain the organization's domain security policy.

SaaS infrastructure support

• Ensure infrastructure underpins SaaS application availability and performance requirements.
• Collaborate with the IT Operations Lead on critical infrastructure-related SaaS issues.
• Review vendor SLAs for infrastructure-dependent SaaS services, escalating risk where required.

Disaster recovery and business continuity

• Lead the design, implementation, and regular testing of disaster recovery and business continuity solutions for all critical infrastructure.
• Ensure recovery objectives (RTO/RPO) are defined, documented, met, and reviewed periodically.
• Govern the disaster recovery programme and report on DR readiness to senior leadership.

Governance and compliance

• Develop and maintain infrastructure documentation, procedures, and compliance frameworks.
• Audit the overall security posture of the infrastructure estate.
• Evaluate strategic infrastructure compliance risks and escalate as needed.

Innovation and continuous improvement

• Manage the innovation pipeline within the infrastructure domain, driving the adoption of emerging infrastructure technologies (cloud-native, IaC, DevOps).
• Encourage and facilitate creative problem-solving and automation adoption within the infrastructure team.

Must-have skills (required)

• Sound domain and specialist knowledge in infrastructure operations, networking, server administration, and cloud platform management, gained from recognized industry bodies of knowledge and practical experience.
• Familiarity with ITIL and SFIA frameworks.
• Deep understanding of infrastructure estates, IT strategy, security policies, and change management frameworks.
• Effective communication skills for engaging with team members, end-users, business stakeholders, and vendors.
• Risk-aware and organized approach to team management and operational planning.
• Proven ability to manage and develop a small team, including workload planning, performance feedback, and professional development.
• Experience managing infrastructure budgets, including cloud computing spend, hardware procurement, and vendor contracts.
• Strong understanding of security, privacy, and compliance requirements as they apply to infrastructure operations.

Academic and professional requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5–8 years of experience in infrastructure or IT operations, including experience leading a small team.

Nice-to-have skills (preferred)

• Experience with Infrastructure as Code (IaC) and DevOps practices in an infrastructure context.
• ITIL certification.
• Experience managing hybrid cloud and on-premise environments.

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Hybrid Working Model
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!