Product Management, Manager – Customer Solutions & Innovation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Management, Manager – Customer Solutions & Innovation

Overview

This is a customer-focused role at the intersection of data, innovation, and customer value, focused on helping Mastercard identify, validate, and accelerate high-potential use cases while helping customers unlock value from Emerging Data Signals’ products.

As Manager, Customer Solutions & Innovation, you will work directly with customers, partners, and internal stakeholders to understand business challenges, test new ideas, and demonstrate measurable outcomes. By combining Mastercard data assets, Open Finance capabilities, and other data sources, you will help transform customer needs into validated solutions that inform product strategy and future commercial opportunities.

This role is ideal for someone who enjoys working closely with customers, leading experimentation, and turning market feedback into actionable insights.

Key Responsibilities Include

- Lead customer discovery activities to identify high-value business problems and emerging opportunities across strategic accounts
- Design and execute pilots, proof-of-concepts, and test-and-learn programs that validate customer value and market demand
- Combine Mastercard data assets, Open Finance data, and external data sources to develop innovative customer solutions and insights
- Partner with Product, Engineering, and regional teams to translate pilot findings into actionable product feedback and enhancement opportunities
- Measure and communicate customer outcomes, including ROI, adoption metrics, operational improvements, and business impact
- Build business cases, proof points, case studies, and customer success stories that support future commercialization efforts
- Establish and maintain relationships with strategic customers, acting as a trusted partner throughout pilot and validation activities
- Develop repeatable playbooks, templates, and best practices that improve the efficiency and consistency of solution validation efforts

All About You
- Experience in product management, product development, solutions consulting, innovation, data products, customer success, or customer-facing technology roles
- Experience working directly with enterprise customers to understand business challenges and deliver technology-enabled solutions
- Strong understanding of APIs, data products, Open Banking/Open Finance, analytics, AI, or related technology domains
- Ability to analyze customer problems, structure hypotheses, and translate findings into practical recommendations
- Excellent stakeholder management and communication skills, with the ability to influence across product, engineering, and commercial teams
- Strong execution skills and a track record of managing complex initiatives from concept through validation

What Success Looks Like
- High-value customer opportunities are identified and validated through structured experimentation
- Pilot programs are delivered efficiently and consistently produce actionable business and product insights
- Customers achieve measurable outcomes
- Strong proof points, ROI analyses, and case studies are created to support future scaling and investment decisions
- Product and Engineering teams receive high-quality customer feedback that informs roadmap prioritization
- The team is recognized as a trusted partner for customer innovation, experimentation, and solution validation across the Emerging Data Signals portfolio

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.