Process Manager - Voice
HCLTech
Process Manager - Voice
About this role
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
• Directly manage the day-to-day operations of the team with the ability to grow and scale as necessary
• Serve as a single POC for HCL to drive initiatives, support governance activities for the program and help resolve escalations/issues.
• Ensure timely escalation management & validate the quality of action plans
• Be responsible for day-to-day activities and performance of the team members
• Working closely with users to ensure the project meets business needs
• Monitor service quality and execute continual service improvement actions.
• Perform analysis of inquiries for trends, risks, and issues
Skill Requirements
• Good comprehension skills
•Should possess previous experience in managing day-to-day deliverables of the team
•Interact with client on regular basis for reporting and performance of SLAs
• Good Analytical and Logical thinking skills
• Prior experience in utility industry is an added advantage
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Process Manager - Voice position at HCLTech?
The salary for this Process Manager - Voice role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Manager - Voice position at HCLTech located?
This Process Manager - Voice role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Manager - Voice position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Manager - Voice job at HCLTech posted?
This Process Manager - Voice position at HCLTech was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Manager - Voice
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.