Process Manager
HCLTech
Process Manager
About this role
Job Summary
End-to-end ownership of account management; ensuring process adherence and compliance; driving team performance and attendance; and demonstrating a passion for excellence in work.
Key Responsibilities
1. The Individual Should Have An Ability To Understand And Carry Out The Allocated Tasks And Responsibilities In A Timely And Consistent Manner And Deliver Results So As To Exceed OneâS Own Standards
2. To Formulate The Key Result Areas Of The Team Leaders & Team Members. Conduct Appraisals And Feedback Sessions With Team Leaders/Fts And Agents At Regular Intervals. Performance & Sla Management And Ensure Good Customer Satisfaction Feedback From Both Internal As Well As External Clients. Plan And Coordinate The Staffing Activities Of The Respective Processes In Accordance With Documented Policies And Procedures.
3. Ensuring Adherence To Attendance Records, Login Times, And Unscheduled Absences
4. Effectively Manage Client Relationships In Order To Maintain And Grow Their Existing Business To Ensure Revenue Generation
5. Manage The Budget And Schedule For The Projects Assigned ,Responsible For Managing Multiple Assigned On Boarding Projects To Completion, Coordinating Interrelated Operational Tasks Required To Support The Proposed Solution
2. To Formulate The Key Result Areas Of The Team Leaders & Team Members. Conduct Appraisals And Feedback Sessions With Team Leaders/Fts And Agents At Regular Intervals. Performance & Sla Management And Ensure Good Customer Satisfaction Feedback From Both Internal As Well As External Clients. Plan And Coordinate The Staffing Activities Of The Respective Processes In Accordance With Documented Policies And Procedures.
3. Ensuring Adherence To Attendance Records, Login Times, And Unscheduled Absences
4. Effectively Manage Client Relationships In Order To Maintain And Grow Their Existing Business To Ensure Revenue Generation
5. Manage The Budget And Schedule For The Projects Assigned ,Responsible For Managing Multiple Assigned On Boarding Projects To Completion, Coordinating Interrelated Operational Tasks Required To Support The Proposed Solution
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Process Manager position at HCLTech?
The salary for this Process Manager role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Manager position at HCLTech located?
This Process Manager role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Manager position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Manager job at HCLTech posted?
This Process Manager position at HCLTech was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Manager
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.